Ryan Farris

Senior Quality Test Engineer at LexisNexis
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Contact Information
us****@****om
(386) 825-5501
Location
Tipp City, Ohio, United States, US
Skills

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Bio

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Credentials

  • ASTQB/ISTQB Foundation Level
    ASTQB - Official Page - American Software Testing Qualifications Board
    Sep, 2017
    - Nov, 2024

Experience

  • LexisNexis
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Quality Test Engineer
      • Mar 2018 - Present

      Experience in Agile testing environmentExperience with UI, Database, and API testingExperience in Automation of API testingExperience with Jira, TestRail, HeidiSQL, MySQL, JMeter, and PuTTYScrum Master

    • Senior Software Quality Engineer
      • Jan 2016 - Mar 2018

      Experience with Agile and Waterfall methodologiesActively participate in Agile meetings such as Daily Standup, Backlog Grooming, Demo, Retrospective, and Sprint PlanningExperience as release lead for infrastructure test team including developing test plan and reporting daily test statusExperience with SOA/API testing and application testing with a primary focus on SOA/API testingExperience with functional testing, regression testing, smoke testing, release day testing, and ad hoc testingReview business requirements, functional requirements, web service specific requirements, UX designs, and REST and SOAP API'sDevelop test sizing and test case designReview test deliverables to ensure test strategy and standards are fulfilledExperience with defect tracking, prioritization, and tracking issues till closureResponsible for test case reviews including internal peer reviews and external technical reviewsCollaborate with both onshore and offshore teams Show less

    • Software Quality Engineer
      • Jan 2013 - Dec 2015

      Experience with SOA testing and application testingExperience with functional testing, regression testing, smoke testing, release day testing, and ad hoc testingReview business requirements, functional requirements, web service specific requirements, UX designs, and REST and SOAP API'sDevelop test sizing and test case designReview test deliverables to ensure test strategy and standards are fulfilledExperience with defect tracking, prioritization, and tracking issues till closureResponsible for test case reviews including internal peer reviews and external technical reviewsCollaborate with both onshore and offshore teams Show less

    • Senior Technical Support Consultant
      • May 2005 - Jan 2013

      In addition to previous responsibilities:Provided forecasting for call volume impacts for scheduled releasesAssisted in creation of performance improvement plans for junior team membersProvided training to representatives for new call center in ManilaPerformed Interviews and provided hiring recommendations

    • Technical Support Consultant
      • Dec 2003 - May 2005

      Center of Expertise LeadPerformed Quality Control reviews for other call takersStreamlined processes to increase efficiency within departmentProvided coaching for junior team membersWorked with development teams to provide feedback for new products/updates prior to releases

    • Senior Technical Support Representative
      • Sep 2002 - Dec 2003

      Acted as member of COE (Center of Expertise) to provide training to other Customer Support Representatives in addition to previous responsibilities

    • Technical Support Representative
      • Jul 2001 - Sep 2002

      Delivered premier customer service with a focus on Technical Support for Hardware, Software, and Internet based products

  • Global Industrial Company
    • United States
    • Wholesale
    • 700 & Above Employee
    • Escalated Technician
      • May 2000 - May 2001

      Phone Support for Hardware, Software and Networking issues with a primary focus on Hardware support. Assisted with supervisor calls and escalated tech calls. Contributed in manufacturing parts, testing, and quality control. Home Shopping Network liaison for Technical Support. Phone Support for Hardware, Software and Networking issues with a primary focus on Hardware support. Assisted with supervisor calls and escalated tech calls. Contributed in manufacturing parts, testing, and quality control. Home Shopping Network liaison for Technical Support.

Education

  • Edison State Community College
    1999 - 2000

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