Field Service Technician

• Apr 2023 - Present

Handling a variety of plumbing emergencies efficiently and professionally. Installing pipes, drainage systems, sinks, toilets, and heating and cooling systems. Testing systems for leaks and other problems. Obeying health and safety codes at all times. Performing inspections and providing advice to homeowners. Selecting the most cost-effective, quality products for installation and repair. Working alongside electricians, construction workers, and other professionals. Providing time and cost estimates beforehand. Communicating effectively with clients, especially when a job is taking longer than expected. Being polite and respectful of clients and their homes at all times Show less

Route Sales Manager

• Jan 2022 - Apr 2023

Analyze sales data to help drive effective decisions in the market as well as drive brand growth with customers through increased sales and the acquisition of new space and displays. Establish and maintain effective customer relationships to initiate and maximize sales in retail, restaurant, and institutional customers, ensure client retention by exceeding expectations with new and current customers. Drive in store excellence by selling displays to drive incremental sales, ensuring racks are set in accordance with customer guidelines, and the seamless execution of promotions. Investigate, create and follow through on all growth opportunities including soliciting new customers to grow market share on strategic brands by selling and supporting incremental displays and the generation of new leads to solicit new business within the route territory. Execution of world class merchandising and proper rotation of all products to ensure the best quality and freshness of our products. Introduces new products and services to maximize sales and shelf space within existing accounts and when soliciting new customers. Responsible for taking and maintaining proper inventory counts and placing product orders using a hand held device as well as servicing customers in accordance with customers’ established service frequency patterns. Utilize the order management tools (order management program, promotional and holiday planning information) while making independent ordering decisions to ensure optimal orders are being placed for each customer to ensure adequate and fresh products are being sold and delivered. Conduct daily route settlement procedures to account for all products, invoices, and cash. Drives company route truck safely; safely loads and unloads the truck. Correctly completes DOT logs and submits other documentation, paperwork and deposits on time. Show less

Account Relationship Distributor

• Jul 2021 - Jan 2022

Transport products into and out of branch warehouse to clients such as Kroger, R&L carriers etc. Verify customer orders to ensure that customer needs and requirements are met. Load merchandise into the truck in a safe and systematic manner. Drive the merchandise or products safely from one destination to the other. Follow and adopt safety standards while transporting merchandise. Obtain feedback from customers. Prepare route sequencing with return services. Ensure that the vehicle is in good condition. Complete all delivery assignments in a timely and systematic manner. Assist staff in preparing transport and shipping documents. Show less

Sr. Operations Manager (Government Contract Federal)

• Feb 2020 - Jul 2021

Oversee an office that sub-contracts for the United States Department of Education as well as provides support for the Department of Unemployment office for the State of Massachusetts . Within that I am responsible for and manage 50+ staff members including 4 supervisors, 4 team leads a training coordinator as well as 2 quality assurance representatives. Provides hands on support of the overall day-to-day operations including but, not limited to; hiring, training, coaching, development and creating professional development plans for employees. Through those plans I track and monitor the progress of all site personal through performance reviews that are done on a daily, monthly, quarterly and yearly basis to ensure compliance and client standards across the department are being met. Enforce all workplace policies and procedures, address and report safety concerns in a timely manner as well provides as a mediator in on-site conflicts or issues internally. Collaborates effectively with multi-levels of management through various forms of communication via phone, email, Microsoft Teams video chat, and conference calls etc. Prepare, review and report daily, weekly, monthly and yearly progress reports including formal, informational and analytical reports. As well as develop strategic plans, established a communication plan to ensure information is shared to achieve optimal results. Identify, analyze and resolve a wide range of technical, process and operational issues, providing quick and decisive solutions. Participated in monthly performance review meetings with our client to go over a wide variety of opportunities or share results where we were the number 1 performing sub for 34 months running. As well as any other duties that I may be assigned to the Director of Operations, VP or President of the Company. Show less

Collections Supervisor

• Jul 2017 - Feb 2020

Motivate and develop a 14+ member staff to ensure individual and team performance expectations are met.Provides best in class customer service to internal and external customers.Ensure team compliance with quality, productivity and retention standards.Address and resolve associate issues by exercising judgment.Compliance Drive by call calibrations and continuous monitoring of staff calls.Results oriented in rehabilitation initiations and getting documents back.Drive revenue generation results by implementing innovative solutions to overcome obstacles.Conduct interviews and recommends talented candidates for hire to maintain a dedicated, high performing workforce.Write and administer effective formal performance appraisals, performance coaching and progressive discipline.Identify, resolve, and escalate concerns (associate, system, client) as needed.Established and maintains relationships with relevant client representativesPerform other duties as assignedTime card and commission reviews to ensure associates receive compensation properly.Provides any and all IT needs prior to calling off-site support Show less

Development Team Lead

• Mar 2018 - Sep 2018

Collections Specialist

• Jul 2017 - Mar 2018

General Manager

• Aug 2016 - May 2017

Manage the day-to-day activities and assignments of food and beverage staff, ensure proper coverage, develop and communicate departmental strategies and goals, and assign/prioritize work. Communicate and enforce policies and procedures with all staff Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. This includes the security of monies, credit and financial transactions. Ensure all staff is properly trained on quality and service standards and have the tools and equipment needed to effectively carry out their job functions Achieve budgeted revenues, prepare monthly forecast, monitor and control food, beverage and labor costs, and maximize profitability, within all areas of the resturant. Develop, implement, and maintain local food and beverage marketing programs; participate in and maintain system-wide food and beverage marketing programs and promotions. Monitor local competitors and industry trends. Maintain procedures to ensure the security and proper storage of food and beverage products, inventory, and equipment. Ensure that all food and beverage equipment, including but not limited to sinks, hoods, coolers, freezers, etc., are in proper operational condition and are cleaned on a regular basis. Ensure that all food and beverage facilities including dinning room and kitchen space are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify Engineering immediately of any maintenance and repair needs Promote teamwork and quality service through daily communication and coordination with management staff. Show less

Assistant Manager

• Sep 2015 - Sep 2016

Advertising new menu items for franchise's Managing 30+ staff members Delegating tasks Figure 8 walkthroughs Guest satisfaction and service excellence Cash Handling SOP Inventory and daily soft inventory Rosnet A vs T usuage Truck Orders Ongoing training and development Screening and Interviewing candidates Onboard new hires Helped turn store from F rated to A-B rated store Practices in place to ensure ongoing cleanliness of store and food handling Safety Committee monthly meetings Always OAR, OE and health inspection ready Scheduling of employees using HotSchedules Servsafe Certified Review P&L to ensure sales trends up and labor stays within budget Show less

Loan Counselor

• Jul 2013 - Sep 2015

Maintain Personal File Comply To FDCPA, State, and Company Policy's Close Accounts Based On Office and Clients Needs Utilization of skip tracing to locate location information Maintain Personal File Comply To FDCPA, State, and Company Policy's Close Accounts Based On Office and Clients Needs Utilization of skip tracing to locate location information

Collections Specialist

• Apr 2011 - Jul 2013

Run an auto-dialer also matained a personal dedicated file Utilization of Skip-Tracing to locate additonal information Negotiate and close terms that best suit clients needs Provide customer service as well as being FDCPA compliant Comply with all federal, state, and client restrictions Run an auto-dialer also matained a personal dedicated file Utilization of Skip-Tracing to locate additonal information Negotiate and close terms that best suit clients needs Provide customer service as well as being FDCPA compliant Comply with all federal, state, and client restrictions

Mulitple Postions

• Nov 2005 - Dec 2011

Prep and prepared food to guest satisfaction Sanitized as well as sterilized all work stations and utensils Temperature of food taken hourly to ensure at standard Took inventory of all back of house needs as well as unloaded truck Produce large turnovers during peek periods Prep and prepared food to guest satisfaction Sanitized as well as sterilized all work stations and utensils Temperature of food taken hourly to ensure at standard Took inventory of all back of house needs as well as unloaded truck Produce large turnovers during peek periods

Back of House Trainer

• Dec 2007 - May 2011

Trained oncoming employees to expectations Preped and prepare food to guest satisfaction Took inventory of all back of house needs as well as unloaded truck Produce large turnovers during peek periods Sanitized as well as sterilized all work stations and utensils Ensure on line cooks were scheduled Temperature of food takin hourly to ensure at standard Trained oncoming employees to expectations Preped and prepare food to guest satisfaction Took inventory of all back of house needs as well as unloaded truck Produce large turnovers during peek periods Sanitized as well as sterilized all work stations and utensils Ensure on line cooks were scheduled Temperature of food takin hourly to ensure at standard