Experience

NETS Couriers

• United Kingdom
• Truck Transportation
• 1 - 100 Employee

• Sales Manager

  • Oct 2021 - Present

• Account Manager

  • Nov 2020 - Present



Nixon Hire

• United Kingdom
• Construction
• 100 - 200 Employee

• Major Account Coordinator

  • Jan 2019 - Mar 2020

  • Securing new business from Key Accounts while providing first class service, creating repeat business and trust from my clients. This being done over the phone, via email and face to face.• Always creating new and building on current relationships with my clients. Not only the clients but other departments, especially external to ensure all hires/sales are always fulfilled to a high standard.• Working closely with the other Account Managers and from this have created many solid relationships with their clients so that they know I am reliable in the absence of their Account Manager.• Understanding and planning full site setups while ensuring all certification is rightly produced for every piece of accommodation, plant and welfare going onsite.• Always striving to win more - I have done so by quickly learning the industry and knowing what might also be of use as soon as I take the initial call/meeting.• Entertaining clients – This ranging from going out for meals/drinks to spending the day at the races or other events.



IAM Sold Ltd

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Business Account Manager

  • Sep 2018 - Jan 2019

  • Worked closely with the Auction Specialists (Sales) to give clients new ways to approach their vendors – For example, I came up with pitching ideas using industry facts that matched the vendor’s needs. • Re-engaged clients who had been marked as inactive – In a relatively short space of time I have brought some of these re-engaged clients up to the Gold Partner status. • Managed a workload of 150+ clients, utilising tools to remember key points of conversations to create a more personal and beneficial relationship with each of them. • Hosted webinar sessions multiple times a week about the modern method of auction and how to achieve the best success rates. • Responsible for supplying clients with first class customer service at every interaction, whilst exceeding all sales targets set (including stretching KPIs). • Built solid relationships with each client by quickly learning the industry in all regions and being able to supply facts on how to help bring them more success.



Flex-e-card

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Client Relations Supervisor

  • Nov 2017 - Sep 2018

  • Ensured the team always provided a first class customer service to our clients to encourage repeat business and great business reputation.• Visited clients with the account managers both national and internationally to build on relations and see how we can help their business become more efficient (enhancing our sales revenue).• Trained the support team on a day to day basis, also providing one to one sessions where focus on performance and feedback is discussed.• Worked collaboratively with all departments within the business to give the client the best possible service. • Managed any people issues such as behaviour, performance and absence. • Trained clients on software packages both face to face and using webinar sessions to ensure they fully understand the packages purchased.• Provided reports on a monthly basis to the management team using Microsoft packages to highlight trends and performance achievements by teams and individuals.• Handled complaints to successful resolution, to the satisfaction of both the business and the clients, within specified timelines.• Worked out of hours to provide further assistance as and when required to do so. • Managed the teams’ shifts, hours/pay and performance uplifts each month.

• IT Co-ordinator

  • Apr 2013 - Nov 2017

  In April 2013 I started working at Flex-E-Card. When I started my job role as Helpdesk Support I was talking calls from customers and clients providing first line support. 11/14 - Promoted to Senior Technical Support Advisor. Job role includes:Providing technical support to clients with great customer service.Handling any complaints.Visiting clients (both local and international) to provide training.Supervising the support team. 03/16 - Promoted to IT Co-ordinatorMy current role includes the following:Maintaining IT equipment in house and externally for our clients.I am responsible for any maintenance / development work which needs to be done on our SharePoint site.Any technical issues which the support staff cannot manage get escalated to myself.I am still currently supervising the support team 2 days each week. I also still visit our clients (both local and international) to provide training.



Bond Solutions

• Software Development
• 1 - 100 Employee

• IT Support Technician

  • Aug 2012 - Mar 2013

  While working at Bond I was supplying 1st line technical support for Sage clients. While working at Bond I was supplying 1st line technical support for Sage clients.



E-Achieve Ltd

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Apprentice IT Technician

  • Sep 2011 - Aug 2012

  Apprentice IT Technician working my way to where I am today. While being an apprentice I have gained knowledge in the below aspects of the IT industry:ProgrammingNetworksWeb design and developmentCustomer serviceImaging computersTaking inbound callsWhile working as an apprentice at E Achieve I was also in charge of managing and building the help desk for the company (this was done on SharePoint). Apprentice IT Technician working my way to where I am today. While being an apprentice I have gained knowledge in the below aspects of the IT industry:ProgrammingNetworksWeb design and developmentCustomer serviceImaging computersTaking inbound callsWhile working as an apprentice at E Achieve I was also in charge of managing and building the help desk for the company (this was done on SharePoint).