Experience

The Osborne Rooftop & Bar

• Australia
• Hospitality
• 1 - 100 Employee

• Functions/Events & Marketing Manager

  • Oct 2021 - Present

  - Managing and responding to all enquiries received via phone, email and face to face - Management of correspondence received via social media - Resolve complex operational issues and complaints from customers - Undertake customer service duties to provide information and assistance on services offered - Liaising with social media contractors - Content creation - Maintenance and management of the web booking system - Liaise with internal and external stakeholders to resolve customer requests and identify process and procedure improvements - Management of multiple private and public functions and events from initial contact to execution - Raising invoices and purchase orders - Creating weekly reports for the management team on sales, future functions and events and feedback from previous functions and events - Monthly statistic reports to the business accountant - Organising supplies, equipment and consumables for the business - Managing and planning social media content -Creating and optimizing paid advertising through Meta - Management & optimisation of google business page Show less



Farro

• Melbourne, Victoria, Australia

• Functions & Events Manager

  • Jul 2018 - Oct 2021

  - Coordination and supervising floor staff - Greeting customers - Coordinating the roster - Cash handling, including reconciliation and balancing - Management of bookings - Management of functions and events - Menu improvements and new cocktail creations - Coordination and supervising floor staff - Greeting customers - Coordinating the roster - Cash handling, including reconciliation and balancing - Management of bookings - Management of functions and events - Menu improvements and new cocktail creations



Michael Kors

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Retail Sales Associate

  • Jul 2014 - Jul 2017

  I have been responsible for contributing to the overall performance of the store by driving sales, keeping the key performances indicators on target. I have also been training on supervising in the core of the business learning to understand the daily sales report toward the target (Day/Week) and assist every weekly meeting. - Customer service as per KPI targets - Sales - Cash handling, including reconciliation and balancing - Management of client CRM system to ensure exceptional service is provided to regular customers needs - Daily sales reporting - Running weekly team meetings Show less