Experience

NetLink Solutions, LLC (now Centre Technologies)

• United States
• Information Technology & Services
• 1 - 100 Employee

• Network Technician

  • Jan 2019 - Present



Newave Solutions, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• System Engineer

  • May 2016 - Dec 2018

  • IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware• Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, Microsoft 365 etc.• Engineer and implement system solutions for customers using technologies that meet their needs• Support of disaster recovery solutions• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security• Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets• System documentation maintenance and review in ConnectWise• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages



CrossCom

• IT Services and IT Consulting
• 100 - 200 Employee

• Helpdesk Technician

  • Aug 2015 - Apr 2016



Adair Technology Management

• Systems Administrator

  • May 2015 - Jul 2015



Independence Village of Waterstone

• Sous Chef

  • 2012 - 2015



Lourdes Senior Community

• Intern

  • Jun 2011 - Aug 2011

  •Installed new hardware including hard drives, optical drives, and power supplies.•Install new software including operating systems, Microsoft Office, and antivirus.•Assisted with server farm installation including hardware such as switches, routers, firewall, and Ethernet cable. Network was connected within six separate building with hard wire and wireless connections.•Data recoveries and transfers for new and existing computers. •Installed new hardware including hard drives, optical drives, and power supplies.•Install new software including operating systems, Microsoft Office, and antivirus.•Assisted with server farm installation including hardware such as switches, routers, firewall, and Ethernet cable. Network was connected within six separate building with hard wire and wireless connections.•Data recoveries and transfers for new and existing computers.



Woll Johnson

• Data Entry / System Management

  • Dec 2007 - Mar 2008

  •Maintained Microsoft Exchange Server. When issues arose, troubleshoot email service and restore functionality. •Technical troubleshooting within a LAN environment using Windows Server 2003. Issues including, but not limited to, system crashes, slow-downs, and data recoveries.•Install new hardware and software on existing network. •Maintained Microsoft Exchange Server. When issues arose, troubleshoot email service and restore functionality. •Technical troubleshooting within a LAN environment using Windows Server 2003. Issues including, but not limited to, system crashes, slow-downs, and data recoveries.•Install new hardware and software on existing network.



T.K.M.S. Ltd

• Data Entry

  • Feb 2006 - Sep 2007

  Entered data into Microsoft Excel and Transman Fleet Maintenance Management software Entered data into Microsoft Excel and Transman Fleet Maintenance Management software