Experience

University of Arizona

• Information Technology Manager - Project Manager



The University of Arizona

• Senior Information Technology Support Analyst

  • Aug 2004 - Present

  I and my group support departments on campus, mainly administrative departments, with all their IT support needs. My role is a lead analyst for many of these departments. I perform tasks from consulting with clients about hardware / software needs to installing and configuring software to troubleshooting issue to disposal of old equipment. I also am involved in several projects. Below is a listing of several accomplishments • Work directly with many of the University’s top-level management as well as clients that command more attention by promptly responding to requests and regular communication. • Developed a plan to test and implement various mobile communication devices for a project to replace the University’s calendar and email system by analyzing the capabilities of the system and potential weaknesses. • Co-developed a testing plan for the implementation of a system wide project to replace the University’s calendaring and email system. • Managed a team of technical analysts for 8 departments; trained staff and oversaw weekly meetings to ensure customer satisfaction and timely response. • Co-manage 6 student employees; assign and coordinate assignments using the ticket tracking system from the project while in the Support Systems Analyst position listed below. • Developing new rate plans to replace rate single plan in order to increase rate flexibility and client base. • Researched and presented concept of mobile communications devices for the President’s cabinet resulting in increased awareness and usage of devices. • Co-managed a project to implement a help desk ticketing system. Gathered requirements from co-workers, matched the requirements with existing products on the market, organized demos, led the testing of selected product and implemented the product. Show less