Experience

Care Access

• United States
• Research Services
• 400 - 500 Employee

• Director of Supply Chain and Infrastructure

  • Mar 2022 - Present

  Care Access is a rapidly growing clinical research start-up committed to making clinical trials a reality for all people. Over the course of 2022, Care access grew from ~200 team members to nearly 1,700 while expanding operations from all 50 states and Puerto Rico to Brazil, Europe, and Japan. • Built the Care Access Supply Chain's comprising of 3 Warehouses, Procurement Team, Logistics Team, Field Operations Team, Fleet Shop, and Research Laboratory, growing the team from 9 to 115 staff members within 6 months. • Implemented logistics and standard operating procedures (SOPs) to support investigational products, lab samples, and source documents by working with customers, frontline leaders, and presentations to the executive team. • Reduced costs by 19% by the creation of a comprehensive supply catalogue, identifying new vendors, and joining a Global Purchase Organization. • Launched the COLA certified research laboratory in 6 months, reduced labs results from 8 days to 24-48 hours while maintain quality and increasing customer service levels. • Created KPI’s for each vertical that are reported in a weekly business review. • Successfully expanded the Care Access Fleet into two additional continents supporting the growth of the company's global footprint. • Developed and implemented the Care Access Safety Program, standard operating procedures (SOPs), and safety committee. Show less



Amazon

• United States
• Software Development
• 700 & Above Employee

• Senior Manager, Program Management - GCF ACES

  • Apr 2021 - Mar 2022

  • Built the newly created Sorter Expansion and Optimization (SEO) team in Amazon Customer Excellence System (ACES).• Responsible for recruitment of four program managers, team structure, deliverables, and onboarding materials. • Managed a 2021 network wide project portfolio of $192MM, delivering $95.6MM in annual savings for 2021. These projects focused on improving equipment utilization, increasing capacity, enhancing Ship Dock sortation capability, improving Associate safety, and enhancing North America Customer Fulfillment Center connectivity.• Grew the 2022 project portfolio to $230MM, with annual savings of $113MM. Show less

• Senior Operations Manager

  • Aug 2020 - Apr 2021

  • Successfully launched the Outbound department of BOI2, an ARS Fulfillment Center, through comprehensive planning, emphasizing safety, planning, execution, continuous improvement, leadership, and self-management.• Demonstrated expertise in Delivery Estimate Accuracy as the NorthWest Region, achieving a #2 ranking for Pre/Post Slam Delivery Estimate Accuracy for Q4.• Achieved the #1 rank for the Outbound 2020 ARS Launch network, while successfully onboarding 80% of external managers.

• Senior Operations Manager

  • Apr 2020 - Sep 2020

  • Responsible for ensuring the safety, quality, and performance of the CAP Department overseeing 5 Operation Managers and 18 Area Managers. • Led PDX9 to deliver Late Slam Defects per Million Opportunities (DPMO) of 709 leading the North American Fulfillment Network with an average of 5,648. • Led the ARS North American Region as the Delivery Estimate Accuracy (DEA) Subject Matter Expert on regional initiatives that resulted in a 50% improvement in Pre-Slam DEA, generating $1.05MM in cost savings over three months. Show less

• Operations Manager

  • Jun 2018 - Jun 2020

  • Managed a team of 8 Area Managers and 800 hourly associates in a high-volume outbound Fulfillment Center, with a focus on safety, efficiency, and customer satisfaction. I led strategic planning and forecasting efforts, sharing best practices proactively across the network to improve process efficiency, quality, and employee engagement.



Union Pacific Railroad

• United States
• Rail Transportation
• 700 & Above Employee

• Sr. Manager Train Operations

  • Apr 2016 - May 2018

  • Oversaw the Toyah Subdivision, owning the safety, regulatory compliance, operational efficiency, asset utilization, labor expenses, terminal KPIs, and budgets for 200 miles of railroad and 3 rail terminals. Leading a team of 7 salaried managers, 5 direct report managers, 235 unionized employees, and 27 trainees.• Maintained 99% on-time delivery performance despite a 75% increase in volume, a 10% increase in workforce, while maintaining a 0% increase in safety-related incidents.• Implemented proactive training programs for return-to-work employees to reduce safety-related incidents.• Successfully unitized 6 high-volume customers, resulting in a 50% reduction in transit time and reduced yard congestion, while increasing volume capabilities without infrastructure expansion. Show less

• Manager of Train Operations

  • Jan 2013 - Apr 2016

  • Oversaw the 24/7 operations of Big Spring Yard and 100 miles of mainline track with a team of 75 employees.• Reduced overtime expenditure by 25% and reduced work event dwell by 40% through the implementation of standardized work procedures.



Luxury Homes

• Sales/Branch Manager

  • Mar 2007 - Jan 2013

  • Managed profit and loss, contracts, sales, inventory, and customer billing for the Helper Branch, optimizing financial performance and ensuring high levels of customer satisfaction. • Reduced average contract to home completion time by 50%, from 6 months to 3 months. • Increased the average profitability of each home by 35%. • Led the entry into the IRC Home market with a broader customer base and high profit margins. • Managed profit and loss, contracts, sales, inventory, and customer billing for the Helper Branch, optimizing financial performance and ensuring high levels of customer satisfaction. • Reduced average contract to home completion time by 50%, from 6 months to 3 months. • Increased the average profitability of each home by 35%. • Led the entry into the IRC Home market with a broader customer base and high profit margins.



Ryan Wilson

• Self-Employed/Owner

  • Jan 2005 - Jan 2013

  Installed porcelain and natural stone tile on floors, showers, fireplaces and bath tubs in new construction Employed two individuals Manager 2002-2005 Installed porcelain and natural stone tile on floors, showers, fireplaces and bath tubs in new construction Employed two individuals Manager 2002-2005



Gallatin Insulation

• Crew Leader

  • Sep 2005 - Mar 2007

  Oversaw a crew installing steel, aluminum, and copper rain gutters on residential and commercial buildings Ensured employees installed rain gutters safely and efficiently to company standards Oversaw a crew installing steel, aluminum, and copper rain gutters on residential and commercial buildings Ensured employees installed rain gutters safely and efficiently to company standards



AmeriPride Linen and Apparel

• Route Supervisor

  • Jan 2001 - Jan 2002

  Transferred to Boise and as a customer service representative Responsible of delivering cleaning goods (mats, clothes, rags, etc) and picking up soiled goods (mats, clothes, rags, etc) Promoted to a route supervisor for the Boise area Trained all new drivers(Customer Service Representatives) in safety and company procedures Monitored Customer Service Representatives for efficiency, quality, safety and increased sales Closely worked with customers in renewing contracts, collecting past due monies, strengthening relationships and resolving issues Dairy and; Managed the Dairy and Frozen food department Ordered new products to maintain proper supply levels Built displays for sales and special events Show less



Church of Jesus Christ of Latter Day Saints

• VOLUNTEER Service

  • Jan 1998 - Jan 2001



Mountain Dairies

• Delivery Driver and Warehouse Manager

  • Jan 1997 - Jan 1998