Experience

ClearVUE.Business

• United Kingdom
• Software Development
• 1 - 100 Employee

• Energy & Data Analyst

  • Jul 2022 - Present

  Providing businesses real-time data and deep analytics into their energy usage. Helping businesses visualise and plan their consumption patterns and proactively target energy efficiency improvements by adjusting operational behaviours. Enabling businesses to easily identify ways to improve energy management on the road to a Net-Zero future. Providing businesses real-time data and deep analytics into their energy usage. Helping businesses visualise and plan their consumption patterns and proactively target energy efficiency improvements by adjusting operational behaviours. Enabling businesses to easily identify ways to improve energy management on the road to a Net-Zero future.



Northern Gas and Power (NGP Ltd)

• Contract Manager

  • May 2021 - Jul 2022

  Work directly with energy suppliers to ensure that the contracts that have been agreed go live on the specified dates. Create own reports and workflows and manage own workload by prioritising tasks in the order of the business needs. Work closely with the sales teams to ensure that all correct procedures have been carried out before the switch. Responsible for updating our in-house system and master sales log to reflect the status of the contracts. Liaise with suppliers to find out the reasons for objections and help to resolve these objections Ensuring all relevant parties are kept up to date with the progress and status of the sales. Show less



ENGIE Resources

• United States
• Utilities
• 400 - 500 Employee

• Customer Service Advisor

  • Sep 2017 - May 2021

  ▪ Handle complex customer queries with empathy, care and confidence. ▪ Consistently achieve individual targets for Talk Time, Wrap and Quality. ▪ Take responsibility for complex queries and provide assistance over a number of calls and emails in order to answer customer queries. ▪ I act in a professional and responsible manner at all times and look to set an example for my colleagues. Achievements ▪ I have been trained to solve Complex Meter Queries and Support my fellow colleague in day to day operations. Show less



Sitel

• Australia
• Telecommunications
• 200 - 300 Employee

• Team Manager for Complaints and Inbound at SSE

  • Jan 2017 - Sep 2017

  ▪ Direct responsibility in recruitment, selection, training and on-going skills development for all Advisors in the team to ensure that we attract and retain the very best talent▪ Apply a process of continuous review and proactive management of absenteeism and attrition▪ Continually review and monitor work performance against agreed KPIs, instigating appropriate corrective action, using performance management tools▪ Undertake individual monthly performance reviews, 1:1 meetings and team meetings to ensure achievement of business objectives▪ Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with Sitel’s mission and values▪ Facilitate a culture of open and honest 2 way communication to encourage feedback and sharing of ideas and best practice Show less

• Smart Metering Appointment Advisor for SSE

  • May 2016 - Jan 2017

  ▪ Answering and Making calls to ascertain Eligibility for Smart Meters.▪ Perform system checks.▪ Arrange Smart Meter Installation appointment.



Prestwick Care

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Health Care Assistant at Brooke House

  • Mar 2016 - May 2016

  ▪ Washing and dressing patients ▪ Serving meals and helping to feed patients ▪ Helping people to move around ▪ Toileting ▪ Making beds ▪ Talking to patients and making them comfortable ▪ Monitoring patients conditions by taking temperatures, pulse, respirations and weight ▪ Washing and dressing patients ▪ Serving meals and helping to feed patients ▪ Helping people to move around ▪ Toileting ▪ Making beds ▪ Talking to patients and making them comfortable ▪ Monitoring patients conditions by taking temperatures, pulse, respirations and weight

• Customer Service Advisor for Capital One

  • Oct 2015 - Jan 2016

  ▪ Handle wide range of customer complaints and complex queries.▪ Interact with customers to understand and resolve their individual situations in a methodical manner. ▪ Support customers through difficult times which could include financial difficulties, bereavement and hardship with a sensitive approach alongside supporting them to find sustainable solutions to their credit problems.▪ Assist colleagues in other areas of the business to ensure they deliver a superior customer experience.▪ I am a highly effective communicator who can deal with difficult situations.▪ My excellent listening skills with a positive approach portray a willingness to take ownership of a situation and see it through a situation. Show less

• Customer Service Advisor for First Utility

  • Nov 2014 - Oct 2015

  ▪ Handle complex customer queries with empathy, care and confidence.▪ Consistently achieve individual targets for Talk Time, Wrap and Quality. ▪ Take responsibility for complex queries and provide assistance over a number of calls and emails in order to answer customer queries.▪ I was chosen as a Team Second by my manager and supported him with coaching and development, along with supporting my colleagues with complex queries and taking escalations.▪ I have been awarded the Site Director Award on two occasions for the excellent level of support I offer my colleagues and my willingness to go accept challenging assignments from senior management.▪ I act in a professional and responsible manner at all times and look to set an example for my colleagues. Show less

• Customer Service Advisor for Camalot (National Lottery)

  • Oct 2014 - Nov 2014

  ▪ Outbound calling for campaign awareness.▪ Target of 200 contacts per day was achieved.



Porsche Centre Mumbai

• India
• Automotive
• 1 - 100 Employee

• Product Manager

  • Mar 2013 - Jul 2014

  Maintaining and increasing sales of your company's products. Establishing, maintaining and expanding my customer base. Increasing business opportunities through various routes to market. Developing sales strategies and achieving targets. Collecting customer feedback and market research. Keeping up to date with products and competitors. Maintaining and increasing sales of your company's products. Establishing, maintaining and expanding my customer base. Increasing business opportunities through various routes to market. Developing sales strategies and achieving targets. Collecting customer feedback and market research. Keeping up to date with products and competitors.



Volkswagen Downtown Mumbai

• India
• Automotive
• 1 - 100 Employee

• Sr. Sales Consultant

  • Feb 2010 - Mar 2013

  Maintaining and increasing sales of your company's products. Establishing, maintaining and expanding my customer base. Increasing business opportunities through various routes to market. Developing sales strategies and achieving targets. Collecting customer feedback and market research. Keeping up to date with products and competitors Maintaining and increasing sales of your company's products. Establishing, maintaining and expanding my customer base. Increasing business opportunities through various routes to market. Developing sales strategies and achieving targets. Collecting customer feedback and market research. Keeping up to date with products and competitors