Ryan Doyon
Technical Account Manager at ROI Solutions- Claim this Profile
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Bio
Richard (Richie) M. Smith
I worked with Ryan at SnapApp for a little less than a year. As an account manager, he was very client-facing, interacting with customers on a daily basis. He was very helpful when it came to both problem solving and idea creation. I would definitely recommend him for a customer service/account manager type of role.
Elizabeth (Beth) Chase
Ryan was one of the first people I meet while at FirstGiving as he was apart of my hiring process. He put me at ease immediately and I found his honesty and candidness very refreshing and helpful in making my decision to work at FirstGiving. Ryan and I worked directly with each other and over time we became a well oiled team that was able to elevate, expand and improve the Customer Service team together. He then moved on to the Account Management team but continued to be a valuable resource for me and others on the Customer Service team as well as the company as a whole. He is always willing to go the extra mile for a client or a teammate, and works well in a collaborative environment. His skills, experience and out-going personality would make a great addition to any team.
Richard (Richie) M. Smith
I worked with Ryan at SnapApp for a little less than a year. As an account manager, he was very client-facing, interacting with customers on a daily basis. He was very helpful when it came to both problem solving and idea creation. I would definitely recommend him for a customer service/account manager type of role.
Elizabeth (Beth) Chase
Ryan was one of the first people I meet while at FirstGiving as he was apart of my hiring process. He put me at ease immediately and I found his honesty and candidness very refreshing and helpful in making my decision to work at FirstGiving. Ryan and I worked directly with each other and over time we became a well oiled team that was able to elevate, expand and improve the Customer Service team together. He then moved on to the Account Management team but continued to be a valuable resource for me and others on the Customer Service team as well as the company as a whole. He is always willing to go the extra mile for a client or a teammate, and works well in a collaborative environment. His skills, experience and out-going personality would make a great addition to any team.
Richard (Richie) M. Smith
I worked with Ryan at SnapApp for a little less than a year. As an account manager, he was very client-facing, interacting with customers on a daily basis. He was very helpful when it came to both problem solving and idea creation. I would definitely recommend him for a customer service/account manager type of role.
Elizabeth (Beth) Chase
Ryan was one of the first people I meet while at FirstGiving as he was apart of my hiring process. He put me at ease immediately and I found his honesty and candidness very refreshing and helpful in making my decision to work at FirstGiving. Ryan and I worked directly with each other and over time we became a well oiled team that was able to elevate, expand and improve the Customer Service team together. He then moved on to the Account Management team but continued to be a valuable resource for me and others on the Customer Service team as well as the company as a whole. He is always willing to go the extra mile for a client or a teammate, and works well in a collaborative environment. His skills, experience and out-going personality would make a great addition to any team.
Richard (Richie) M. Smith
I worked with Ryan at SnapApp for a little less than a year. As an account manager, he was very client-facing, interacting with customers on a daily basis. He was very helpful when it came to both problem solving and idea creation. I would definitely recommend him for a customer service/account manager type of role.
Elizabeth (Beth) Chase
Ryan was one of the first people I meet while at FirstGiving as he was apart of my hiring process. He put me at ease immediately and I found his honesty and candidness very refreshing and helpful in making my decision to work at FirstGiving. Ryan and I worked directly with each other and over time we became a well oiled team that was able to elevate, expand and improve the Customer Service team together. He then moved on to the Account Management team but continued to be a valuable resource for me and others on the Customer Service team as well as the company as a whole. He is always willing to go the extra mile for a client or a teammate, and works well in a collaborative environment. His skills, experience and out-going personality would make a great addition to any team.
Experience
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ROI Solutions
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Technical Account Manager
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May 2013 - Present
• Provide training and support for new and established clients using the ROI Solutions CRM/database to maximize their membership and donor recruitment efforts. • Effectively manage all scheduled workflow for clients including donor data requests. • Answer client questions regarding technical issues with accounts or reporting, and communicate product issues directly to programmers to remedy in a timely fashion. • Read/interpret basic SQL statements and write basic SQL queries for problem solving and research. • Work with programmers to generate unique monthly donor reports specific to each client’s needs. • Serve as lead communicator during weekly check ins with clients to discuss data management best practices and uncover any potential issues with donor data before reports are generated. • Collaboratively maintain and update client business logic to ensure donor data is utilized to its maximum benefit. Show less
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Pangea Media
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Ireland
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Advertising Services
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1 - 100 Employee
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Account Manager
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2011 - 2012
• Launched online marketing and advertising campaigns for clients using SnapApp platform and provided key metrics on campaign progress and outcomes. • Provided outstanding service to existing clients while also focusing on new client growth. • Educated customers on best practices in social media and helped with publishing their content across the web to better generate consumer interest, resulting in successful lead generation campaigns for clients using SnapApp software. • Worked with the finance department to generate monthly sales reports for billing. • Assisted with testing and implementation of new products and services. • Reported clients’ progress and feedback to management and facilitated communication between development and sales with regard to product changes. Show less
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Nonprofit Account Manager
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2010 - 2011
• Ensured customer satisfaction and retention for 75 top-tier nonprofit accounts. • Provided customized strategies for successful fundraising via FirstGiving website. • Coached existing and potential customers in best practices for maximizing funds raised, resulting in increased revenue for both the nonprofits and FirstGiving. • Researched and analyzed traffic to donor sites and make recommendations for better visibility. • Cultivated optimal client relationships through quarterly check-ins and in-person account reviews across the country. • Communicated product changes and feature upgrades to clients and provided training via webinar sessions and how-to videos. • Reported on clients’ goals and represented clients’ interests with regard to product development and enhancements. Show less
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Customer Service Representative
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2007 - 2010
• Served as front line contact for donors, fundraisers, and nonprofit clients experiencing technical, account, or credit card difficulties. Responded to inquiries via phone, email, online chat, and getsatisfaction.com.• Helped solve technical issues and escalated as necessary. • Assisted end users and organizations with account setup. • Produced webinars to coach nonprofits through account setup and training of their fundraisers. • Visited local nonprofits to introduce them to FirstGiving and provided training for using the site. Show less
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New York Life Insurance
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United States
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Insurance
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Claims Assistant III
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2005 - 2007
• Researched and resolved customer claims. • Paid claims promptly and verified payments were received. • Interacted with customers via phone and email, providing updates on claim status, proof of payment, and explanation regarding refused claims. • Assisted other department representatives with account research and enforced company policy regarding payments.
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Data Entry/File Clerk
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2004 - 2005
• Entered confidential policyholder information into database. • Corrected and updated data and sent letters notifying customers of completed changes. • Spearheaded backlogged paperwork filing project.
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Education
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Scottsdale Culinary Institute
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Western Connecticut State University
Community
