Area Director

• Jan 2017 - Present

Oversee strategic direction and operations of 7 operating locations, leading and developing team of approximately 300, including 24 direct reports in Orlando and 22 in Atlanta; provide mentorship to retain top talent and drive internal advancement. Maintain operational excellence and superior guest experiences across locations by ensuring proper management training, aligning franchise processes with brand vision and SOPs, maintaining clear communication of financial goals and achievements, and performing regular site visits. • Received Vice President’s Award in 2019 in recognition of diligence in optimizing operations across multiple locations through development of TPLH model. Show less

• 2014 - 2017

Promoted to turnaround struggling location. Lead 3 grand openings in succession over tenure. Established profitability, decreased turnover, and stabilized functions by evaluating operations, organizational structure, and leadership at each location to identify areas for improvement. • Successfully transformed location ranked last out of 120 to first-place ranking within 1 year. • Secured SPA ratings of 906 and 936 out of 1000 at 2 new locations by coordinating seamless grand openings of locations in Gainesville, FL, Tallahassee, FL, and Orlando, FL. Show less

• 2013 - 2014

Ensured smooth restaurant operations by overseeing guest experience, managing beverage ordering, spearheading front-of-house (FOH) scheduling, leading team in maintaining high standards for food safety and sanitary excellence, and guiding development of FOH team. Oversaw kitchen operations, purchasing, and back-of-house (BOH) scheduling. • Received rapid promotion to Kitchen Manager position within 6 months for demonstrated operations leadership, team management, critical thinking, financial acumen, and robust work ethic. • Decreased food costs and operating supplies costs by identifying cost-saving opportunities within ordering process. Show less

Bartender / Assistant Manager

• 2009 - 2013