Experience

SONIFI Solutions, Inc.
• Hospitality
• 400 - 500 Employee
• Technical Generalist 1

  • Jan 2017 - Present


Lawrence & Schiller TeleServices

• United States
• Telecommunications

• Customer Service Rep

  • Sep 2013 - Mar 2015

  • Handle multiple clients with complex questions. • Provide support for customers’ complex website issues. • Assist customers with programming and troubleshooting electronic door locks. • Setup and troubleshoot customers’ medical chart. • Assist other agents with their complex questions. • Analyze financial information on customers’ gift cards, provide tech support. • Help stores that are selling Game Fish and Parks products. Assist with license sales and verification of existing licenses. • Place orders, help customers find desired items.



Wells Fargo Bank

• United States
• Banking

• Phone Banker

  • Jan 2006 - Jan 2011

  Answer clients' questions about the purposes and details of financial plans and strategies. Recommend to clients strategies in cash management, insurance coverage, investment planning, or other areas to help them achieve their financial goals. Analyze financial information obtained from clients to determine strategies for meeting clients' financial objectives. Implement financial planning recommendations or refer clients to someone who can assist them with plan implementation. Review clients' accounts and plans regularly to determine whether life changes, economic changes, environmental concerns, or financial performance indicate a need for plan reassessment. Manage client portfolios, keeping client plans up-to-date. Contact clients periodically to determine any changes in their financial status. Prepare or interpret client information such as investment performance reports, financial document summaries.



Radio Shack

• United States
• Retail
• 200 - 300 Employee

• Sales Associate

  • Feb 2004 - Jan 2006

  Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Demonstrate use or operation of merchandise, such as cell phones, cameras, computers, and wireless routers. Place special orders or call other stores to find desired items.