Experience

The Brickman Group

• Environmental Services
• 500 - 600 Employee

• Account Manager

  • Mar 2010 - Present



BrightView Landscapes

• United States
• Facilities Services
• 700 & Above Employee

• Account Manager

  • Mar 2009 - Present

• Account Manager

  • Mar 2009 - Present



Rinchem

• United States
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Customer Service Representative

  • Jun 2009 - Mar 2010

  • Developed and maintained a close working relationship with customers including electronic, pharmaceutical and semi-conductor manufacturers to provide unparalleled service. • Received certification as a Level II Rinchem Facility Trainer to train employees on their job functions and standard operating procedures outside of management functions. Tested each branch employee on their knowledge and maintained an up to date training record. Performed weekly follow-ups to ensure that training materials were retained. • Scheduled and routed all outbound ocean containers for delivery overseas with various freight forwarding companies. • Prepared all necessary paperwork and shipping documents for container load shipments and Dangerous Goods shipments by air transport using vast knowledge of international transportation regulations. • Maintained a weekly cycle count log to ensure accurate shipping and receiving procedures. Kept an up to date file of all product material safety and data sheets (MSDS) and certificate of analysis (C of A) • Coordinated over the road (OTR) shipments with Rinchem Corporate Transportation Department. • Performed Quality Checks on all outbound orders to ensure order picking and entry accuracy. • Provided support to warehouse staff with preparing shipments, loading and unloading shipments and picking orders.



Hisco, Inc.

• United States
• Wholesale
• 300 - 400 Employee

• Customer Service Represntative

  • Feb 2005 - Jun 2009

  • Processed customer purchase orders and audited all order entry information for completeness and accuracy. Communicated with outside sales representatives to ensure quality service and on-time delivery. • Developed and preserved customer relationships through quality service, excellent interpersonal communication, as well as recognition and fulfillment of customer’s needs. • Handled requests by phone and email for purchase orders and in turn, expedited customer requests. Provided price quotes, lead-times and product information based on extensive knowledge of all product lines and company policies. • Participated in all functions of an ISO 9001 company. Member of corporate Quality Steering Committee which assisted in monitoring operations for corporate audit compliance and suggesting the appropriate corrective actions to customer complaints. • Prepared paperwork for all inbound and outbound freight bills for corporate review. Reviewed all freight charges to ensure that profits are made through each shipment and no losses were incurred.