Experience

HomeLend Mortgage

• United States
• Financial Services
• 1 - 100 Employee

• Licensed Mortgage Loan Originator

  • Jan 2022 - Present

  Parsippany, New Jersey, United States



Jack Daniels Audi

• United States
• Retail
• 1 - 100 Employee

• Service Advisor

  • Sep 2017 - Dec 2021

  Fair Lawn NJ - Prepared repair orders based on customer complaints, customer needs and recommended services - Maintained a high level of customer satisfaction and follow up - #1 Service advisor in gross profit, sold hours per repair order and new repair orders generated - Gained superior product knowledge to effectively assist with service and warranty information



Reachability LLC

• United States

• Digital Marketing Account Executive

  • Jan 2017 - Sep 2017

  Boonton, New Jersey ● Target, qualify, contact and close new digital advertising prospects. ● Promote, present and sell existing and prospective customers with marketing solutions that meet their business objectives. ● Establish and maintain customer relationships. ● Provide product demonstrations and educate customers on the features and benefits of each of the company’s product offerings. ● Prepare monthly progress reports and performance forecasts.



Mahwah Honda

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Senior Service Consultant

  • May 2015 - Jan 2017

  ● Responsible for preparing and maintaining a daily log of customer appointments, repair orders, status updates and carry-overs. ● Established excellent client rapport as the customers’ primary point of contact through the frequent and clear communication of estimates, services and charges. ● Ascertained automotive problems by listening to customer descriptions and inspections. ● Advised customers on and promoted the sale of services, repairs and parts in order to meet… Show more ● Responsible for preparing and maintaining a daily log of customer appointments, repair orders, status updates and carry-overs. ● Established excellent client rapport as the customers’ primary point of contact through the frequent and clear communication of estimates, services and charges. ● Ascertained automotive problems by listening to customer descriptions and inspections. ● Advised customers on and promoted the sale of services, repairs and parts in order to meet monthly financial targets. ● Provided customers with Bluetooth, audio and navigation systems support. ● Additional responsibilities included delivering estimates and scheduling customer warranty and service claims. Show less



Mercedes-Benz USA

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Fleet Operations Analyst

  • Dec 2013 - Apr 2015

  Montvale, New Jersey ● Created and managed corporate fleet accounts as part of the Customer Based Incentive Program. ● Issued and validated corporate account numbers and certificates to new accounts. ● Consulted with National Account Managers to resolve client disputes in a timely manner. ● Responded to dealer, customer and regional program inquiries.



Prestige Lexus

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Senior Service Consultant

  • Sep 2005 - Mar 2013

  ● Responsible for preparing and maintaining a daily log of customer appointments, repair orders, status updates and carry-overs. ● Established excellent client rapport as the customers’ primary point of contact through the frequent and clear communication of estimates, services and charges. ● Ascertained automotive problems by listening to customer descriptions and inspections. ● Advised customers on and promoted the sale of services, repairs and parts in order to meet… Show more ● Responsible for preparing and maintaining a daily log of customer appointments, repair orders, status updates and carry-overs. ● Established excellent client rapport as the customers’ primary point of contact through the frequent and clear communication of estimates, services and charges. ● Ascertained automotive problems by listening to customer descriptions and inspections. ● Advised customers on and promoted the sale of services, repairs and parts in order to meet monthly financial targets. ● Provided customers with Bluetooth, audio and navigation systems support. ● Additional responsibilities included delivering estimates and scheduling customer warranty and service claims. Show less



Guitar Center

• Brazil
• Retail

• Department Manager

  • Feb 2000 - Sep 2003

  ● Responsible for managing and supervising departmental employees including the maintenance of staff schedules, training new employees, and educating the staff on new products. ● Organized department layout and managed merchandise presentations. ● Ordered merchandise, supplies and equipment and prepared sales and inventory reports. ● Provided customers with expert knowledge of Guitar Center’s products and demonstrated the ability to sell/upsell based on customers’ needs… Show more ● Responsible for managing and supervising departmental employees including the maintenance of staff schedules, training new employees, and educating the staff on new products. ● Organized department layout and managed merchandise presentations. ● Ordered merchandise, supplies and equipment and prepared sales and inventory reports. ● Provided customers with expert knowledge of Guitar Center’s products and demonstrated the ability to sell/upsell based on customers’ needs and wants. ● Additional responsibilities included establishing rapport with existing and potential customers, providing superior customer service, processing daily cash transactions, directing department employees’ daily activities, and motivating staff to meet required daily and monthly sales goals. ● Awarded Department of the Month and Regional Sales Awards. Show less