Experience

City College Norwich

• United Kingdom
• Higher Education
• 300 - 400 Employee

• Health & Safety Assistant

  • Oct 2022 - Present

• Estates & Facilities Administration Support Officer

  • Oct 2020 - Oct 2022

• Customer Services Assistant - Estates & Facilities

  • Feb 2011 - Oct 2020

  • Working in a front-line capacity for the Estates & Facilities department, supporting the day-to-day running of a large college campus. • Receiving, advising and acting upon requests made by customers on a wide range of issues relating to security, caretaking, facilities and estates management. Recording jobs and allocating appropriately using a service desk system (Topdesk). Planning and prioritising work, as well as reacting to situations as they arise. • Booking hire vehicles… Show more • Working in a front-line capacity for the Estates & Facilities department, supporting the day-to-day running of a large college campus. • Receiving, advising and acting upon requests made by customers on a wide range of issues relating to security, caretaking, facilities and estates management. Recording jobs and allocating appropriately using a service desk system (Topdesk). Planning and prioritising work, as well as reacting to situations as they arise. • Booking hire vehicles for all staff, organising minibus assessment, maintaining a database of drivers, ensuring licences have been checked. Ensuring contractors have met the appropriate requirements for site access and issuing their ID badges. Car park administration, including issuing parking permits and recording parking offences. • Monitoring the emergency telephone and fire alarm system, and being responsible for initialising the appropriate responses to staff. Dealing with complaints and sensitive issues in a professional manner, being mindful of legislation relating to child and data protection, and health and safety. Programming door locks and key cards using the Salto system, in order to provide appropriate access.

• Temporary Solutions

  • Oct 2008 - Feb 2011

  Working in a variety of areas and roles within the college including: The Admissions Office: - Providing support on a wide range of administrative tasks, working flexibly between the Data Processing, Exams and Applications and Enrolment teams as required. Efficiently and accurately processing a range of data, including filing, checking the accuracy of information, enrolling students (ensuring course, personal, and fee information is correct), processing assignments and checking them… Show more Working in a variety of areas and roles within the college including: The Admissions Office: - Providing support on a wide range of administrative tasks, working flexibly between the Data Processing, Exams and Applications and Enrolment teams as required. Efficiently and accurately processing a range of data, including filing, checking the accuracy of information, enrolling students (ensuring course, personal, and fee information is correct), processing assignments and checking them for plagiarism, checking registers (and chasing up any that are unmarked), timetabling and booking classrooms. - Using a range of computer programmes, including Microsoft Office (particularly Excel) and EBS. Information Centre/Advice Shop - Being the initial point of contact for customers in the college Information Centre. Providing initial advice on a range of issues including student finance, transport, general course availability and the admissions process, and signposting to sources of further advice. Dealing with complaints and sensitive issues in a calm and professional manner. - Recieving inbound calls to the college on a wide range of issues and handling these appropriately.



Charlett Tyres

• Tyre and Exhaust Fitter

  • Jul 2000 - Aug 2003

  - Assessing the condition of car tyres, exhausts and brakes for wear and/or faults, and replacing as necessary using a wide range of tools and machinery. - Advising customers on available options in a professional manner, both on the telephone and face-to-face, helping them to make the best decisions based on their requirements and placing orders as needed. - Working under pressure whilst adhering to strict safety guidelines. - Completing invoices using computer equipment, cash… Show more - Assessing the condition of car tyres, exhausts and brakes for wear and/or faults, and replacing as necessary using a wide range of tools and machinery. - Advising customers on available options in a professional manner, both on the telephone and face-to-face, helping them to make the best decisions based on their requirements and placing orders as needed. - Working under pressure whilst adhering to strict safety guidelines. - Completing invoices using computer equipment, cash handling and using PDQ machines. Show less - Assessing the condition of car tyres, exhausts and brakes for wear and/or faults, and replacing as necessary using a wide range of tools and machinery. - Advising customers on available options in a professional manner, both on the telephone and face-to-face, helping them to make the best decisions based on their requirements and placing orders as needed. - Working under pressure whilst adhering to strict safety guidelines. - Completing invoices using computer equipment, cash… Show more - Assessing the condition of car tyres, exhausts and brakes for wear and/or faults, and replacing as necessary using a wide range of tools and machinery. - Advising customers on available options in a professional manner, both on the telephone and face-to-face, helping them to make the best decisions based on their requirements and placing orders as needed. - Working under pressure whilst adhering to strict safety guidelines. - Completing invoices using computer equipment, cash handling and using PDQ machines. Show less