Experience

Allsup

• United States
• Insurance
• 300 - 400 Employee

• Operations Manager

  • Jul 2021 - Present

  Responsible for daily operations of claims consultant team. Establish processes and controls within the department to promote excellent work quality and achieve department, company and customer service goals. Collaboratively work with others to develop daily plans, motivate team and achieve planned results. Plan, develop, and recommend department goals and objectives consistent with company objectives. Measure success against company goals, client performance guarantees, service level agreements and report results internally and external to clients. Evaluate current processes and encourage all team members to identify areas of opportunity or improvement. Responsible for people management which includes staffing, coaching, performance management, development, motivation, and recognition of employees. Create an environment of trust with employees and develop a team culture that motivates employees to succeed. Lead the performance management process, including developing performance plans, conducting annual performance reviews, routine quality audits as well as monthly one on one discussions. Ensures all program guidelines/service level agreements are adhered to and objectives met. Foster good communications within the department and work closely with other managers, supervisors and team leads. Establish and maintain two-way communications within the department to understand the needs and concerns of employees. Show less



Allsup Employment Services

• United States
• Insurance
• 1 - 100 Employee

• Case Management Supervisor

  • Dec 2020 - Jul 2021

  Responsible for the supervision of the case management team. Worked closely with Allsup Employment Services leadership in carrying out responsibilities. Established processes and controls within the department to promote excellent work quality and achieve department, company and customer service goals. Planned, developed, and recommended department goals and objectives consistent with Allsup Employment Services objectives. Worked closely with case management team to ensure department goals and objectives were met on a consistent and regular basis. Maintained a department structure conducive to a high level of productivity. Evaluated current processes and encouraged all team members to identify areas of opportunity or improvement. Responsible for people management that included staffing, coaching, performance management, development, motivation, and recognition of employees. Established and maintained strong, two-way communications within the department in order to understand the needs and concerns of employees and worked to create a positive employee culture where the team and individuals were engaged in the success of the organization. Developed performance plans and conducted both informal and formal check-ins and evaluations. Fostered good communications within the department and worked closely with other leaders, supervisors and other staff members. Maintained strict confidentiality of beneficiary and Allsup information. Show less

• Career Consultant

  • Mar 2020 - Dec 2020

  Evaluated the full range of beneficiaries’ training, education, and experience to facilitate return to work. Provided skilled analysis of return to work services, telephonic counseling techniques and job search assistance. Effectively identified and documented job opening and job resources. Provided personalized job coaching on locating and obtaining employment in the beneficiaries’ geographical area. Provided resume resource assistance, resume templates, resume writing resource, resume review and guidance as needed. Provided interview resource assistance, interviewing tools, tips, articles, tutorials and completes mock interviews to aide in preparing the beneficiary for an interview and how to appropriately follow up with a potential employer after the interview. Identification of local resources to address any obstacles to employment that can include free computer access, local temp agencies, disability friendly job boards, volunteer opportunities, child/eldercare needs, housing and transportation resources. Actively participated in coaching and mentoring the Frontline staff on assorted vocational case management topics, services, occupational trends, and other topics within the scope of expertise. Show less



Allsup

• United States
• Insurance
• 300 - 400 Employee

• Claims Consultant

  • Aug 2016 - Mar 2020

  Screened claims to determine case viability for potential filing or appealing a Social Security Disability Insurance (SSDI) claim. Reviewed medical records and Disability Assessment Questionnaires as part of case viability analysis or for potential submission as evidence on a pending claim. Examined applications and appeals prior to submission to correct spelling and grammatical errors and to ensure that all relevant information was in the forms. Performed development on cases where clients had eligibility to multiple benefits through the Social Security Administration (SSA) to ensure they were applying for the most financially advantageous benefit. Provided technical advice to Claims Specialists. Performed training sessions with Claims Specialists and new Claims Consultants. Assisted with the creation and development of the Claims Consultant training manual. Attended and participated in department meetings. Show less

• Claims Representative

  • Mar 2009 - Aug 2016

  Responsible for personal representation of claimants applying for Social Security Disability benefits. Managed a caseload of claims pending at one of the first two levels of the Social Security process. Interviewed claimants by telephone to complete application forms and appeals, educating claimants, responding to routine inquiries and issues, and aggressive pursuit of favorable decisions. Medical evidence was requested, reviewed and submitted when appropriate. Answered claimant inquiries by telephone and e-mail. Reviewed forms and correspondence from claimants and submitted to the Social Security Administration. Constantly adjusted workloads and tasks to meet department needs. Continuously in the top three of awards obtained yearly. Maintained one of the highest caseloads in the department. Show less

• Disability Claims Specialist

  • Jul 2007 - Mar 2009

  Interviewed claimants by telephone to complete appeal forms and questionnaires, ensuring appeal deadlines were met. Placed outgoing calls to schedule interviews. Set priorities and organized workload to maximize productivity. Accurately and fully recorded the claimant's description of the disability onset, medical condition, medical sources, functioning, and vocational history. Resolved discrepancies as necessary. Consistently one of the highest completer of tasks in the department.



First Bank

• Banking
• 700 & Above Employee

• Financial Services Representative

  • Nov 2004 - Jul 2007

  Responsible for developing, expanding and retaining client relationships and achieving monthly sales and referrals. Opened new accounts and cross-sold additional products and services to customers with an emphasis on establishing profitable client relationships. Strong emphasis on providing superior customer service. Responsible for developing, expanding and retaining client relationships and achieving monthly sales and referrals. Opened new accounts and cross-sold additional products and services to customers with an emphasis on establishing profitable client relationships. Strong emphasis on providing superior customer service.