Senior Project Manager

• Feb 2018 - Present

IT Project Manager - ASQ

• Jan 2017 - Dec 2017

• Managed the portfolio of organizational wide projects that affected the IT department. • Responsible for developing and maintaining the overall project plan. • Developed criteria against which all projects were evaluated and linked the value against ASQ’s business strategy. • Worked with the business and IT to identify project interrelationships that affected resource allocation decisions. • Facilitated meetings with core business stakeholders and business analysts to develop project requirements and deliverables. • Provide weekly status report updates of all projects to the Senior Leadership team. Show less

Project Manager - Northwestern Mutual

• Apr 2016 - Jan 2017

•Established scope and validated business requirements for the Product and Investment Management Track. •Responsible for tracking all action items, maintaining all project documentation, and providing status reports to executive team. •Analyzed appropriate data and provided recommendations on best course of action to move the project forward. •Led and mentored the business analysts and business subject matter experts in project management techniques. •Facilitated meetings with core project team and individual work groups. •Developed detailed communication and training plan for the home office as well as our field advisory staff. Show less

eCommerce Program Lead

• Oct 2013 - Dec 2015

• Led a diverse team of cross functional stakeholders to implement and manage a $1.2 million capital project that brought new functionality to the eCommerce store. • Worked closely with the eCommerce team to develop projects that support the Work Unit Plan and drive eCommerce business Key Performance Indicators. • Responsible for budget of $500,000 to enhance and maintain current eCommerce store year over year. • Implemented brand new software as a service vendor that allowed automation of product recommendations, A/B testing, and personalization capabilities. • Developed and communicated business requirements to GIS organization to drive the selection of technology solutions within the organization. • Communicated eCommerce program vision and provided on-going scorecard reports to the sponsor, champion, steering committee, and stakeholders on a timely basis. • Managed a wide variety of projects, cross functional teams, and third party providers simultaneously to deliver on cost, quality, and timing. • Adhered to the Harley Davidson and Agile Project Management Methodology. Show less

Business Integration

• Jun 2012 - Oct 2013

• Responsible for developing and maintaining full-scale project plans and associated communication documents for the eCommerce division. • Utilized Agile Project Management Methodology for ATG replatform project. • Defined project success criteria and disseminated to involved parties throughout the project life cycle. • Contributed to the growth and continued use of the knowledge capital built throughout the project. Mentored project team and fostered a learning environment. • Developed and executed a communication plan for projects across the eCommerce teams and business partners. • Ensured all project objectives are clearly documented, approved and delivered to meet both the eCommerce business needs. • Motivated team to work together in the most efficient manner, mitigated team conflict and communication problems. • Report project status and issues to eCommerce business partners as well as IS Management team. Show less

Project Manager

• May 2007 - Jul 2012

• Integrated more than 30 customers onto the DSSI eCommerce platform that generates over $3.8 million dollars of revenue per year.• Managed changes to projects – understood and communicated the impact of changes to a project’s scope, schedule and cost.• Negotiated scope, costs, and schedule objectives with project stakeholders.• Gathered project requirements including client’s project definition, requirements and business needs to set a clear project scope.• Created project plans, analyzed and documented all existing information on project objectives, deliverables, schedules, assumptions, constraints, and dependencies.• Communicated project status and problems to project stakeholders.• Completed projects in accordance with established service level agreements and quality standards.• Developed team members as appropriate within the context of the project.• Set and managed project expectations with team members and other stakeholders.• Drove customer satisfaction regarding their integration experience. Show less

Customer Relations Team Leader

• Jun 2005 - May 2007

• Managed more than 8 customer service representatives who were responsible for maintaining day-to-day relationships with existing client base.• Used internal reporting tools to provide high level operational support and customer satisfaction to internal and external customers.• Facilitated communications with business and technical representatives from customer, supplier and DSSI whenever necessary to ensure gate requirements.• Developed an in-depth day-to-day working knowledge of how DSSI is deployed within a customers’ environment to build credibility, provide guidance and drive results by proactively making recommendations and delivering value by being the ecommerce expert. Show less

CAP Home Manager

• Jul 1996 - May 2005

• Developed national home warranty arbitration program to review warranty issues that a new home builder has not completed. • Responsible for recruitment and training of all arbitrators within the continental United States. • Created all marketing and template materials that were distributed to new homeowners at the time of occupancy. • Developed national home warranty arbitration program to review warranty issues that a new home builder has not completed. • Responsible for recruitment and training of all arbitrators within the continental United States. • Created all marketing and template materials that were distributed to new homeowners at the time of occupancy.