Experience

Ungerboeck

• United States
• Software Development
• 1 - 100 Employee

• Senior Quality Analyst

  • Oct 2022 - Present

  • CRM & Sales and Reporting & Communications Quality Engineering Team point of contact • Responsible for reporting all software bugs as well as test customer tickets and product enhancements related to assigned vertical teams• Develop testing scripts for main areas of CRM & Sales, Reporting & Communications and other areas as assigned• Work directly with Client Care Support Team when customer ticket has been resolved by Development and tested successfully by Quality• Confirm expected software behavior on Ungerboeck Support Center when customers have inquiriesUngerboeck Systems International (USI) is a global leader in providing enterprise Event and Venue Management software solutions. Our SaaS platform includes enterprise CRM, space management & bookings, registration & check-in functionality, exhibition sales, contracting, reporting, operations management, inventory management, mobile solutions, websites, reporting and financial tools - including full financials.

• Quality Analyst

  • Oct 2017 - Sep 2022

• Business Development Specialist

  • Jul 2015 - Sep 2017

  • Responsible for all inbound business development efforts in United States and Canada through website lead generation and prospective calls• Coordinated daily sales appointments and demonstrations for Sales Directors to improve sales department pipeline• Assisted Sales & Marketing with all trade show prospects by entering leads into database and creating follow-ups for Sales Directors



Innovative Timing Systems

• Spectator Sports
• 1 - 100 Employee

• Account Manager

  • Nov 2014 - Jun 2015

  Responsible for managing and developing 450+ Jaguar timing offices for the largest race timing company in the worldHelp customers resolve issues and get the most out of their timing systemRefer current Jaguar timers to race organizersFurther develop customer relationships at annual Jaguar User Worldwide ConferenceAssist with race operations for major Jaguar timed eventsManage ITS-Social invitations for all Jaguar timers Responsible for managing and developing 450+ Jaguar timing offices for the largest race timing company in the worldHelp customers resolve issues and get the most out of their timing systemRefer current Jaguar timers to race organizersFurther develop customer relationships at annual Jaguar User Worldwide ConferenceAssist with race operations for major Jaguar timed eventsManage ITS-Social invitations for all Jaguar timers



St. Louis Cardinals

• Spectator Sports
• 500 - 600 Employee

• Account Executive, Season Ticket Sales

  • Nov 2012 - Nov 2014

  Responsible for servicing and developing relationships with 1,000+Ballpark Founders Season Ticket Holder accounts in the Redbird ClubAccounts made up over $11,000,000 in total revenue during 2014 seasonPart of sales team that sold over 3,500,000 tickets during 2014 season which was second highest in franchise historyRenewed current season ticket accounts to meet and exceed department and company sales goalsSold season ticket plans and single game tickets to new and current customersResolved client issues and complaints with outstanding customer serviceDeveloped face to face touch points with clientsGame day work duties include visiting and entertaining clients, assisting in the box office, pre-game field visits and hosting clients in VIP Suite

• Account Executive, Group Ticket Sales

  • May 2011 - Nov 2012

  Provided customer service to existing large group accounts who purchased 300+ tickets and prospected new leads for future businessAccount Executive for American Cancer Society Day at the Ballpark which was largest consignment group with over 12,000 tickets sold and $150,000 in total revenue generatedManager of Weather Day Program which was largest special events programBook of business accounted for over $700,000 in total revenue generatedGrew book of business from 60-80 accounts in a one-year time spanGame day responsibilities include pre-game field visits, managing band/chorus groups performing National Anthem, God Bless America and Take Me Out to the Ballgame, hosting group leaders in VIP Suite

• Direct Sales and Service Representative

  • Jul 2010 - May 2011



Indiana Sports Corp

• United States
• Spectator Sports
• 1 - 100 Employee

• Youthlinks Indiana Intern

  • Jan 2010 - Jul 2010



SIU Edwardsville Athletics

• Event Management and Operations Graduate Assistant

  • Jan 2008 - Jun 2009