Experience

Bravo Store Systems

• Software Development
• 1 - 100 Employee

• Project Manager / Technician Specialist

  • Aug 2014 - Present

  • Diagnosis of desktop, application, networking and infrastructure issues • Develop company policies / procedures to ensure growth, profitability and customer satisfaction • Develop and design the reporting structure offered to customers to ensure the ability to obtain the proper information necessary to run their businesses. • Project Manager Lead on data conversions with over site of the FTP server as well as special projects such as logistics for on-boarding of larger customers • Installing and configure computer hardware systems and IT software • Initiated, evaluated, and cost justified proposals to enhance business structure • LAN/WAN design and implementation using Cisco routers, hubs and switches • Proficient with Microsoft Office programs and Widows OS Platform • Troubleshooting, operation and repair of Microsoft Windows and Windows based software



Golden Entertainment, Inc.

• Gambling Facilities and Casinos
• 400 - 500 Employee

• General Manager

  • Oct 2004 - Apr 2012

  • Manage all front and back of the house staff including but not limited to; training, policy implementation and assisting in hiring process • Issue schedules, administer evaluations, mentoring and disciplinary actions as needed to ensure high quality customer service in a 24/7 establishment • Coordination of all communications between corporate office and employees to implement policies, promotions and marketing plans. • Manage profit and loss statements, payroll and inventory control to maximize profitability. • Responsible for the ordering of all consumable and non-consumable goods, as well as equipment repairs and other expenditures. • Operate and maintain gambling machines (i.e. gaming control regulations, customers disputes and players club enrollments) to ensure compliance of State, Federal gaming laws. • Cash handling, daily and weekly drops, up to $150,000.00 at a time • Day to day operations including but not limited to; daily, weekly, and monthly sales reports, gaming reports, payroll, justifications, budgeting and forecasting