I have had the privilege of working with Ryan for four and a half years at Amber Labs, where he excelled as the Head of Customer Growth and Support. During this time, Ryan demonstrated exceptional skills and expertise in his role, seamlessly bridging the gap between our customers and the technical team. Ryan consistently showcased his ability to troubleshoot complex technical issues, which proved to be instrumental in ensuring the success of our technical team. His talent for quickly identifying and diagnosing problems was matched by his knack for effectively communicating these issues in an actionable and easily understandable manner. On numerous occasions, Ryan had already diagnosed, documented, triaged, and managed customer expectations before the technical team even began their investigations. As a technical team, being able to rely on someone like Ryan allowed us to accelerate our technology development and focus on new product initiatives. In addition to his troubleshooting prowess, Ryan actively contributed to the product by suggesting effective solutions, features, and product fixes. He participated in sprint planning sessions, retrospectives, and product committees, liaising with multiple staff members, including product management, engineering, and management, to support his initiatives. This proactive approach highlighted Ryan's dedication to not only resolving customer issues but also to driving continuous improvement within our product. At the management level, Ryan consistently kept the bigger picture in mind and led the support team with a broader organizational context. This strategic mindset made Ryan an integral asset to our team, as he helped shape our approach to delivering a world-class customer experience. In summary, I wholeheartedly believe that without Ryan and his support team, our product team would not have achieved the ambitious goals we set out to accomplish. Having someone as reliable as Ryan during times of crisis was paramount to our ability to move quickly and meet our business objectives. I would enthusiastically recommend Ryan to any organization seeking a strategic, cross-functional leader to manage their support organization within a complex business domain.

I had the pleasure of working with Ryan for four years during his time at Amber. Ryan was an outstanding team member and who consistently lead his team with dedication, attention to detail and diligence. His leadership of our customer success and support team was exemplary and ensured our brand was not only protected from fraud and other threats, but held in high esteem by the market. His commitment to excellence was an asset to our team, and his drive to collaborate with other departments including product and compliance was invaluable. Ryan is an excellent communicator and built strong relationships with his immediate team as well as across the company. He was also instrumental in growing and nurturing our internal company culture. I have absolutely no reservations in recommending Ryan for any role he should pursue

I have had the privilege of working with Ryan for four and a half years at Amber Labs, where he excelled as the Head of Customer Growth and Support. During this time, Ryan demonstrated exceptional skills and expertise in his role, seamlessly bridging the gap between our customers and the technical team. Ryan consistently showcased his ability to troubleshoot complex technical issues, which proved to be instrumental in ensuring the success of our technical team. His talent for quickly identifying and diagnosing problems was matched by his knack for effectively communicating these issues in an actionable and easily understandable manner. On numerous occasions, Ryan had already diagnosed, documented, triaged, and managed customer expectations before the technical team even began their investigations. As a technical team, being able to rely on someone like Ryan allowed us to accelerate our technology development and focus on new product initiatives. In addition to his troubleshooting prowess, Ryan actively contributed to the product by suggesting effective solutions, features, and product fixes. He participated in sprint planning sessions, retrospectives, and product committees, liaising with multiple staff members, including product management, engineering, and management, to support his initiatives. This proactive approach highlighted Ryan's dedication to not only resolving customer issues but also to driving continuous improvement within our product. At the management level, Ryan consistently kept the bigger picture in mind and led the support team with a broader organizational context. This strategic mindset made Ryan an integral asset to our team, as he helped shape our approach to delivering a world-class customer experience. In summary, I wholeheartedly believe that without Ryan and his support team, our product team would not have achieved the ambitious goals we set out to accomplish. Having someone as reliable as Ryan during times of crisis was paramount to our ability to move quickly and meet our business objectives. I would enthusiastically recommend Ryan to any organization seeking a strategic, cross-functional leader to manage their support organization within a complex business domain.

I had the pleasure of working with Ryan for four years during his time at Amber. Ryan was an outstanding team member and who consistently lead his team with dedication, attention to detail and diligence. His leadership of our customer success and support team was exemplary and ensured our brand was not only protected from fraud and other threats, but held in high esteem by the market. His commitment to excellence was an asset to our team, and his drive to collaborate with other departments including product and compliance was invaluable. Ryan is an excellent communicator and built strong relationships with his immediate team as well as across the company. He was also instrumental in growing and nurturing our internal company culture. I have absolutely no reservations in recommending Ryan for any role he should pursue

I have had the privilege of working with Ryan for four and a half years at Amber Labs, where he excelled as the Head of Customer Growth and Support. During this time, Ryan demonstrated exceptional skills and expertise in his role, seamlessly bridging the gap between our customers and the technical team. Ryan consistently showcased his ability to troubleshoot complex technical issues, which proved to be instrumental in ensuring the success of our technical team. His talent for quickly identifying and diagnosing problems was matched by his knack for effectively communicating these issues in an actionable and easily understandable manner. On numerous occasions, Ryan had already diagnosed, documented, triaged, and managed customer expectations before the technical team even began their investigations. As a technical team, being able to rely on someone like Ryan allowed us to accelerate our technology development and focus on new product initiatives. In addition to his troubleshooting prowess, Ryan actively contributed to the product by suggesting effective solutions, features, and product fixes. He participated in sprint planning sessions, retrospectives, and product committees, liaising with multiple staff members, including product management, engineering, and management, to support his initiatives. This proactive approach highlighted Ryan's dedication to not only resolving customer issues but also to driving continuous improvement within our product. At the management level, Ryan consistently kept the bigger picture in mind and led the support team with a broader organizational context. This strategic mindset made Ryan an integral asset to our team, as he helped shape our approach to delivering a world-class customer experience. In summary, I wholeheartedly believe that without Ryan and his support team, our product team would not have achieved the ambitious goals we set out to accomplish. Having someone as reliable as Ryan during times of crisis was paramount to our ability to move quickly and meet our business objectives. I would enthusiastically recommend Ryan to any organization seeking a strategic, cross-functional leader to manage their support organization within a complex business domain.

I had the pleasure of working with Ryan for four years during his time at Amber. Ryan was an outstanding team member and who consistently lead his team with dedication, attention to detail and diligence. His leadership of our customer success and support team was exemplary and ensured our brand was not only protected from fraud and other threats, but held in high esteem by the market. His commitment to excellence was an asset to our team, and his drive to collaborate with other departments including product and compliance was invaluable. Ryan is an excellent communicator and built strong relationships with his immediate team as well as across the company. He was also instrumental in growing and nurturing our internal company culture. I have absolutely no reservations in recommending Ryan for any role he should pursue