Experience

Attentive
• United States
• Advertising Services
• 1 - 100 Employee
• Principal Sales Engineer, New Products

  • Jan 2022 - Present


Twilio Inc.

• Accounting

• Principal Solutions Engineer

  • Jul 2020 - Jan 2022

  Led the Email specialist SE group following Twilio's acquisition of SendGrid. Worked with Twilio's most strategic enterprise clients, Fortune500, Global2000, Pubsvs, fintech, and ISVs while also leading the reporting and feedback processes to build better email products at Twilio.

• Senior Solutions Engineer

  • Jan 2019 - Jul 2020

  Working as the team lead of the Email focused Solutions Engineers at Twilio. Focusing on driving successful technical adoption of Twilio's cloud email solutions.



SendGrid

• United States
• Information Technology & Services
• 1 - 100 Employee

• Solutions Consultant Team Lead

  • May 2017 - Mar 2019

  Responsible for leading the Solutions Consultants Professional Services team* Working with SendGrid's most strategic accounts - building and delivering personalized product demos while working with clients from evaluation to execution acting in both pre and post sales roles (sales engineering-> solutions architecture).* Consulting on technical integrations, migrations, workarounds, partner solutions, info-sec evaluations, marketing and transactional email strategies, POCs, etc* Responsible for training new sales team members, consultants, and other departments in technical aspects of SendGrid's infrastructure, security, product offering, and the ever-changing email landscape* Created and managed the product feedback reporting process for SendGrid product - working with engineering, ops, product, and other SendGrid departments* Worked directly with partner's and third-party applications/teams to build to SendGrid* Acted as the lead technical resource and SME for sales and customer success managers Show less

• Solutions Consultant

  • Mar 2015 - May 2017

  Working as SendGrid's first Sales Engineer / Solutions Consultant working with SendGrid's largest customers.As the first SE my role entailed building much of the SE department - creating the demo process and story; building feedback loops and reporting to work across other organizations to capture customer feedback about the product; building training programs for new hires and sales; implementing SendGrid's professional services offering; building and maintaining forecasting and rules of engagement; and hiring new SEs over time. Show less

• Technical Support Engineer Team Lead

  • May 2014 - Mar 2015

  Team lead on our technical support team. Created and strategized on creating documentation, helped sales secure new logos (before adoption of sales engineers), lead escalation point for technical support and csms. Greatly increased my knowledge of SendGrid's cloud infrastructure, technical troubleshooting, coding, and overall technical nature of email and cloud based applications.

• Technical Support Engineer

  • Jan 2013 - May 2014

  This position taught me an abundance on the complexities of digital communication, engagement, email systems and their importance, deliverability and working in a fast paced / high growth environment. During my time as a Support engineer I provided technical support to all of SendGrid's customers as well as focused on driving technical demos and integration with sales for new logos.