Experience

Public Trust Advisors, LLC

• United States
• Financial Services
• 1 - 100 Employee

• Client Services Associate

  • Sep 2021 - Present

  Public Trust Advisors, Denver, CO 2021-Present  Client service team; main point of contact for participants for 12 Local Government Investment Pools (LGIPs)  Participant onboarding; registration processing and ongoing support o Phone, e-mail, and online portal support across all LGIPs o Participant document processing for updates to signatories and accounts o Monitor and reconcile participant cashflow; resolve contribution/redemption items o Processing participant contributions and redemptions received outside the online portal o Provide general training and troubleshooting for clients regarding their investments in the pool  Client Services o Utilizing online access to partner banking institutions for daily and prior day statements; reviewing for accuracy and reporting o Daily client/sales rep case requests in Salesforce o Weekly document review ensuring accuracy for audit compliance o Monthly final reporting reviews for separately managed accounts  Testing of new automated processes and online portal updates  Coordinating with the partnering data management company on participant level changes Show less



Timeshare Termination Team

• Customer Relations Specialist

  • Mar 2021 - Jun 2021



Raush, Sturm, Israel, Enerson & Hornik LLP

• Greenwood Village, CO

• Debt Resolution Specialist

  • May 2020 - Jan 2021

  • Frontline collector for Pre-Suit/Post-Suit/Post-Judgement lawsuits • Responsible for collection competency with regards to FDCPA; state and federal agencies & regulations • Accurately representing the firm and clients with integrity and professionalism • Frontline collector for Pre-Suit/Post-Suit/Post-Judgement lawsuits • Responsible for collection competency with regards to FDCPA; state and federal agencies & regulations • Accurately representing the firm and clients with integrity and professionalism



Hail Medic

• Denver Metropolitan Area

• Quality Control Supervisor

  • Oct 2019 - Mar 2020

  • Final inspection/quality control person-automotive hail repair, responsible for detecting any remaining damage and utilizing a quality control checklist • Auto Detailer-Touch up paint application, buffing, cleaning, light mechanical work as needed • Receiving parts and verifying delivery accuracy, ensuring supplies are stocked, monitoring deficiencies, and implementing efficiency procedures • Responsible for ensuring parts are installed correctly and repaired vehicles are returned in better condition than when they arrived Show less



Integrated Systems/Vyanet Operating Group

• Denver, CO

• Customer Service/Administrative support

  • Dec 2016 - Jun 2019

  Administrative Support 2016-2019 Integrated Systems, Denver, Colorado • Frontline point of contact for incoming customer calls; customer service/support • Invoicing for service tickets; job bookings/closings and related duties • General office assistance; record keeping; employee time card submissions Administrative Support 2016-2019 Integrated Systems, Denver, Colorado • Frontline point of contact for incoming customer calls; customer service/support • Invoicing for service tickets; job bookings/closings and related duties • General office assistance; record keeping; employee time card submissions



Alpha Recovery Corp.

• United States
• Financial Services
• 1 - 100 Employee

• Collections Representative

  • Feb 2016 - Oct 2016

  • Negotiating the repayment of consumer credit accounts as a 3rd party debt collector. • Responsible for meeting investor quality standards and goals for professionalism • Adherence to FDCPA and CFPB regulations • Negotiating the repayment of consumer credit accounts as a 3rd party debt collector. • Responsible for meeting investor quality standards and goals for professionalism • Adherence to FDCPA and CFPB regulations



Statebridge Company

• United States
• Financial Services
• 1 - 100 Employee

• Foreclosure Specialist

  • Sep 2014 - Dec 2015

  • Facilitating the successful resolution of defaulted mortgages by partnering with servicing specialists, clients, and legal representation • Working inter-departmentally to coordinate efforts for the best possible results for clients and investors regarding portfolio management • Fact checking, document preparation and revision for counsel, to ensure the accuracy of legal documents to be filed with the court • Facilitating the successful resolution of defaulted mortgages by partnering with servicing specialists, clients, and legal representation • Working inter-departmentally to coordinate efforts for the best possible results for clients and investors regarding portfolio management • Fact checking, document preparation and revision for counsel, to ensure the accuracy of legal documents to be filed with the court



Instant Media Press

• Denver, CO

• Production Assistant

  • Jun 2015 - Jun 2015

  o Editing Assistant o Photographer / Videographer (DJI “Osmo” Video Camera, B-Roll Cameraman) o Production Assistant o Media Sorting / Cataloging o Equipment Manager o Shot Coordination o Editing Assistant o Photographer / Videographer (DJI “Osmo” Video Camera, B-Roll Cameraman) o Production Assistant o Media Sorting / Cataloging o Equipment Manager o Shot Coordination



AUTOPAY

• United States
• Financial Services
• 100 - 200 Employee

• Portfolio Manager

  • Sep 2012 - Sep 2014

  • Auto loan portfolio management, loss control, delinquency reduction • Negotiating acceptable payment arrangements • Skip tracing; obtaining location information • Auto loan portfolio management, loss control, delinquency reduction • Negotiating acceptable payment arrangements • Skip tracing; obtaining location information