Senior Claims Product Specialist

• Dec 2022 - Present

Consultant Group - Property Specialist

• Aug 2021 - Dec 2022

Policy and Procedure Administrator

• Dec 2020 - Aug 2021

Sr. Claims Trainer

• Jun 2018 - Dec 2020

Complete new hire training classes on-site with each new Homeowners Claims Adjuster and Home Claim Supervisor. The new hire training classes focus on claim technology, policies, procedures, estimating, best practices and customer service. Create and deliver trainings to our entire Homeowner organization virtually. Create and deliver Continuing Education courses for credit.

Quality Assurance Specialist

• Sep 2015 - Jun 2018

Responsible for completing monthly claim audits to pinpoint trends and areas of opportunity to improve results at the Property Adjuster level. Maintain a high degree of accuracy to ensure each file adheres to the current Estimating Guidelines and the applicable policy. Create and deliver trainings to our adjusters, either in group settings or one on one. Assisting the Home department on many different fronts while we are revamping our organization. Some of these special projects include creating training PowerPoints, delivering small group trainings, assisted with the creation of the Consistency Guide and review all estimate and reserve increase requests that exceed $250,000 prior to issuing payments in an effort to eliminate indemnity leakage. Show less

Sr. Property Loss Specialist

• Apr 2010 - Sep 2015

Maintain a high level of customer service while helping our insured’s through their claims process by setting and exceeding clear expectations. Use strong customer service skills to negotiate with policyholders and contractors to settle claims and provide them with a clear understanding of complex policy language. I have been able to produce high results while effectively managing my own geographic territory and assisting other territories during peak seasons. Maintain a high level of customer service while helping our insured’s through their claims process by setting and exceeding clear expectations. Use strong customer service skills to negotiate with policyholders and contractors to settle claims and provide them with a clear understanding of complex policy language. I have been able to produce high results while effectively managing my own geographic territory and assisting other territories during peak seasons.

Senior Auto and Property Claims Representative

• Aug 2007 - Apr 2010

Process homeowner and Auto claims in a quick and efficient manner. Experience working in approved auto body shops assisting our customers with repairs and inspecting on-site inspections for both auto and homeowners claims. Work independently out of home office and report to corporate branch. Process homeowner and Auto claims in a quick and efficient manner. Experience working in approved auto body shops assisting our customers with repairs and inspecting on-site inspections for both auto and homeowners claims. Work independently out of home office and report to corporate branch.