Project Manager / Product Manager

• Jul 2020 - Present

Remote Consumer Relations Supervisor

• Feb 2016 - Jul 2020

Custom Offsets is a subsidiary of Enthusiast Enterprises. At Custom Offsets, I remotely supervised a team of 22 employees. I fostered creation and achievement of individual employee daily goals and weekly accomplishments. I promoted excellence in service to ensure satisfaction and quality. I efficiently managed consumer relations and complaint resolution to maintain excellent reviews and facilitate successful outcomes in highly challenging customer situations. The following highlights show the value I have contributed: ► Coordinate communications with company’s largest partner to assure efficient response times and customer satisfaction. ► Directed team to successfully respond to over 12K tickets within a six-month period during busy season. ► Effectively manage consumer relations and conflict resolutions to maintain excellent reviews. Show less

Manager, Sales & Customer Service Team

• Jul 2014 - Jul 2020

SD Wheel is a subsidiary of Enthusiast Enterprises. I supervised a team of 20+ employees, providing guidance and mentoring to ensure excellent customer service and consumer satisfaction. Through consistent feedback and advising, I train and develop personnel to increase productivity and build capacity. I am in daily communication with internal and external stakeholders to promote positive customer relations. I formalize and lead bi-weekly company-wide meetings to reflect on areas of improvement and implementation of strategies to advance best practices. Here are a few ways I have contributed to their success: ►Creation and implementation of innovative three-month training curriculum incorporating situational strategies►Streamlined internal communication processes to promote smooth operations. ►Led standardization of customer service procedures to increase efficiency. ►Earned Top Rating for 3 eBay stores in areas of performance and customer satisfaction. Show less

Sales & Customer Service Associate

• Dec 2013 - Jul 2014

Drawing on my organizational skills, I coordinated order fulfillment and execution through Amazon. I interacted extensively with customers to provide timely appropriate information and to handle and resolve complaints. A proven performer in customer satisfaction, I received a promotion to Manager within eight months of hire. Here are a few notable achievements: ►Consistently earned the lowest error percentage across the sales and customer service teams. ►Maintained a high seller ranking over a six-month period. Show less

Production Line Employee

• Jun 2011 - Aug 2011

• Worked on factory line operating dispensing, measuring, and canning equipment for final product • Constructed shipping containers for finished product to be loaded on to trucks for delivery • Operationalized packaging system in warehouse for customer deliveries • Worked on factory line operating dispensing, measuring, and canning equipment for final product • Constructed shipping containers for finished product to be loaded on to trucks for delivery • Operationalized packaging system in warehouse for customer deliveries

Cashier

• May 2010 - Aug 2010

• Operated the cash register, which involved customer interaction and satisfaction • Prepared various cream and fruit based gelato daily • Responsible for general maintenance of food preparation areas, including equipment and dining area • Operated the cash register, which involved customer interaction and satisfaction • Prepared various cream and fruit based gelato daily • Responsible for general maintenance of food preparation areas, including equipment and dining area

Store Clerk

• May 2008 - Aug 2008

• Operated the cash register, which involved customer interaction and satisfaction • Handled arrangement of products and displays in store aisles • Worked with managers to unload shipping trucks and ensure correct inventory • Operated the cash register, which involved customer interaction and satisfaction • Handled arrangement of products and displays in store aisles • Worked with managers to unload shipping trucks and ensure correct inventory