Experience

Kroger Technology

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • Aug 2017 - Present

  * Manage Business Analyst, Development, and Quality Assurance practice sharing, re-applying skills, knowledge, and bringing in best practice.* Collaborate with Product Management in order to deliver projects and products using the appropriate agile project management methodology, learning & iterating frequently* Collaborate with Product Management with capacity management based on capability of the team* Matrix-managing a multidisciplinary team* Collaborate with Product Management to ensure all products are built to an appropriate level of quality* Collaborate with Product Management applying skills and knowledge and bringing in best agile practice.



Royal Caribbean Group

• United States
• Travel Arrangements
• 700 & Above Employee

• Technical Delivery Manager

  • Jun 2015 - Sep 2017

  Test plan creation, execution and documentation. Functional Specifications creation. Support/Enhancement queue management: working with the business to develop requests and coordinating with technical resources to satisfy business requests.- Negotiated party contracts on a weekly basis, resulting in a average increase of 35% in parties booked - Increased customer satisfaction from 70% to 85% by supervising party host/hostess to ensure the party was going as planned- Supervised a staff of 7 party host/hostesses in the functions of time management, party planning, and customer satisfaction - Handled heavy telephone contact with clients to affirm party contract details and update any changes- Performed data entry of daily sales information