Experience

Gordon Ramsay Restaurants

• United Kingdom
• Hospitality
• 500 - 600 Employee

• General Manager

  • May 2021 - Present



Gordon Ramsay Hell’s Kitchen Caesars Bluewaters Dubai

• Assistant Outlet Manager

  • Oct 2018 - May 2021

  Some of my core functions include:• Achieving/exceeding financial goals, including sales targets, budgeting and cost control measures, as well as completing all financial obligations and reporting on KPI, daily sales, consumption, etc.• Coordinating with the respective manager of the restaurant to inspect property, cleanliness, ambience, service readiness, staff grooming & hospitality culture.• Ensuring food and beverage standards are followed based on local and international health & safety regulations.• Identifying and addressing customer problems, troubleshooting and maximizing win-win decisions.• Leading, managing, training, motivating and retaining a highly talented team as well as maintaining daily staff rosters.• Maintaining strict compliance with restaurant policies and procedures, including communicating and enforcing the same.• Maintaining the highest quality standard for food preparations and service, and the highest level of guest satisfaction.• Retaining adequate staffing levels, including daily and on-going staffing plan, recruitments, screening, interviewing, hiring and payroll, and reorganizing work schedules for individual and teams.• Supervising the purchase for food, equipment and other necessary supplies, including negotiating best prices and procurement.• Undertaking full employee performance management responsibility including constant feedback, monitoring, disciplining, rewarding or promoting.



Beerhouse in Longstreet

• Assistant General Manager

  • Jul 2018 - Sep 2018

  Some of my core functions include:• Involved in the recruitment, performance evaluation, training, guidance, coaching and counseling, disciplining and rewarding of the staff.• Ensured the restaurant provides quality F&B services that are consistent with the SOPs, local and international health & safety regulations.• Achieved maximum revenue and profit in line with the budgeted and forecasted projections. • Efficiently managed the business as per the established operating standards with an objective to achieve maximum guest's satisfaction.• Scheduled all activities for all employees according to guidelines and ensured proper uniform of staff at all times.• Supported the management team by maintaining the highest service, quality, safety and sanitation standards in the restaurant.• Managed all operations with passion, integrity, and knowledge while promoting the culture and values of the company.• Actively reviewed customer feedback in regard to food quality, service and overall satisfaction and took appropriate and timely action.• Established and reviewed performance targets in guest service, margin improvement and employee satisfaction.



The Fat Butcher Restaurant, Stellenbosch

• General Manager

  • Apr 2016 - Feb 2018

  Some of my core functions include:• Ensured that the restaurant operations and brand guidelines are adhered to as required by the standards of the company. • Recruited, led, managed, trained, motivated, supported, appraised and retained an entire restaurant team. • Established employee goals and conducted employee performance reviews; ensured quality performance appraisals and individual development plans. • Produced staff rota’s including initial allocation of shifts in line with service need. • Delivered against business indicators as outlined in the annual operating plan and measured against customer and restaurant excellence, people, sales and profit balance scorecard targets. • Managed budgets, staffing levels, financial goals; planning and developing the marketing strategy. • Liaised with management to establish restaurant specific annual operating plans and communicated to the team. • Originated and developed systems and procedures to enhance the operational quality and restaurants efficiency. • Executed effective programs to enhance order accuracy, service speed, courteousness and cleanliness. • Ensured strict compliance with licensing, hygiene and health and safety legislation/guidelines. • Carried out other responsibilities such as taking reservations and handling administration and paperwork.



Tribeca @ Woolworths Café

• General Manager

  • May 2015 - Apr 2016

  Some of my core functions include:• Spearheaded the entire café operations including budget planning, administration, marketing, and guest relationship.• Supervised and oversaw housekeeping, maintenance, staff management, grounds upkeep, and front desk operations.• Liaised closely with the management to ensure that all operations are carried out as per the brand and company’s standards.• Designed budgets in alignment with the business objectives as well as short and long-term goals.• Suggested recommendations for cost efficiencies in accordance with the company’s standard operating procedures.• Assessed and reviewed customer satisfaction and service recovery process.• Managed customer complaints and guest feedbacks, and provided immediate resolution.• Trained operational staff to ensure client satisfaction and revenue maximization.• Delivered outstanding customer service by establishing excellent working relationships with clients and team members.



The Windmills Resort

• Operations Manager

  • Sep 2013 - Nov 2014



City Lodge Hotels Ltd.

• Jr. Assistant General Manager

  • Jan 2010 - Sep 2013



The City Lodge Group Hospitality

• Trainee

  • Jun 2007 - Jan 2010



4* Royal Bath Hotel

• Room Service Waiter & Room Service Supervisor

  • Nov 2006 - Apr 2007



Crieff Hydro Hotel

• Silver Service Waiter

  • Apr 2006 - Oct 2006