Experience

Rolling Stock
• France
• Warehousing
• 1 - 100 Employee
• Automotive Service Advisor

  • Feb 2023 - Present

GEORGE OREN TIRE SPECIALIST, INC.
• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee
• Sales Manager

  • Nov 2018 - Feb 2023


De Sousa Hughes

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2017 - Jul 2018

  • Effectively partners with customers and co-workers to resolve complex customer situations. • Maintains financial accounts by processing customer adjustments. • Coordinates with vendors to ensure on-time delivery of products. • Tracks orders from placement through delivery. • Maintains records of customer interactions and files related documents. • Manages vendor payments and invoices. • Research, reconcile and resolve all discrepancies with vendors and employees. • Effectively partners with customers and co-workers to resolve complex customer situations. • Maintains financial accounts by processing customer adjustments. • Coordinates with vendors to ensure on-time delivery of products. • Tracks orders from placement through delivery. • Maintains records of customer interactions and files related documents. • Manages vendor payments and invoices. • Research, reconcile and resolve all discrepancies with vendors and employees.



Sprint

• Non-profit Organizations

• Retail Sales Supervisor

  • Mar 2013 - Jul 2016

  • Conducted weekly observations and provided effective feedback to sales consultants as they executed Sprint’s products and services and sales process to maximize performance. • Assisted management team to achieve and exceed key performance objectives, including sales and customer satisfaction goals. • Assisted in sales transactions as required by providing a total sales solution to our customers, for any of their wireless/mobility needs with minimal wait times. • Acted as a subject matter expert to provide ongoing training and awareness of Sprint’s products, services and promotions to sales consultants. Show less



Adecco Group - Google Shopping Express

• Perishable Point of Contact

  • Dec 2013 - Dec 2015

  • Working with a team of Adecco reps to execute shopping task by preparing spreadsheets with driver destinations and dispatching courier routes to stores. • Work closely with store managers/employees and Google product management for ongoing product development. • Execute daily shopping task and inventory validation checks, using a range of mobile devices. • Work closely with store manager/employees and other leads on ongoing products/process feedback. • Work directly with retail store manager to integrate operations processes, troubleshoot issues, report feedback to other store operations leads. • Work with the design team to test new operational processes and provide key insights and quality feedback. • Work with the Field Operations Lead to manage hardware assets used for in store processes. Show less



Arch Telecom Inc.

• United States
• 1 - 100 Employee

• Asisstant Store Manager

  • Sep 2009 - Dec 2012

  • Partnered with Store Manager to lead store team with unparalleled store experience that improved customer loyalty and strengthened the Arch Telecom Brand. • Motivated sales team to meet or exceed key performance objectives that include service and repair metrics, sales and customer satisfaction goals and store compliance/audits. • Provided continuous feedback and coaching to improve individual and store performance. Promoted innovation and friendly competition to deliver unparalleled customer experience. Show less