Experience

United Gas & Power

• United Kingdom
• Utilities
• 1 - 100 Employee

• Senior Billing & Metering Analyst

  • Aug 2020 - Present

• Billing & Metering Analyst

  • Jul 2019 - Aug 2020

• Customer Care & Billing Analyst

  • Jul 2018 - Jul 2019



British Gas

• United Kingdom
• Utilities
• 700 & Above Employee

• Customer Services Agent

  • Aug 2017 - Jul 2018

  • Handled all priority service register customers queries.• Engagement champ running charity, fundraising events and competitions• Sales reporting for all area of business.



OUTHWAITE ASSOCIATES LIMITED

• United Kingdom
• Accounting

• Social Media & Marketing Manager (Customer Service Manager)

  • Oct 2016 - Jul 2018

  • Managed a team of 10-15 advisors. • Implemented and maintained team and individual KPIs and SLAs• Team management including holidays, sickness and disciplinary procedures. • Implementation and improvements to Social Media and in house systems.



Arc International Tableware UK Limited

• United Kingdom
• Glass, Ceramics and Concrete Manufacturing
• 1 - 100 Employee

• Administration Assistant

  • Oct 2016 - Mar 2017

  Whilst working for Arc International, I provided customer service via telephone and by exchanging emails, I worked with data input systems to make sure the systems are fully functioning. In the office we worked as a team but were also expected to be able to work individually. In my role I had learnt new in-house systems and developed and gained new experience on these applications. I also deputised for my line manager. I was made redundant from this role.



Usdaw Union

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Area Organiser (Academy)

  • May 2016 - Sep 2016

  While working for Tesco I became a representative for the union which gave me many opportunities to progress. I took place in the organising academy placement where I commuted between many stores and areas using my own transport, recruiting, dealing with problems in person and contacting people via email and telephone. This role also required me to have excellent time management skills in order for me to meet deadlines and manage my time efficiently in order to fit in with my non-union role.



Tesco

• Jordan
• Business Supplies & Equipment
• 700 & Above Employee

• Customer Assistant

  • Nov 2014 - May 2016

  While working at Tesco I was part of two teams, Merchandising and Price Integrity, this included cash handling of large amounts, daily checks on store plans and pricing, isles cleanliness and the warehouse back stock, in this I worked with a team and with numerous other factors. I use a range of devices such as a PDA and internal back office systems. I was also checkout trained and became trained on many other parts of the store. This role helped me to develop a wide set of skills across… While working at Tesco I was part of two teams, Merchandising and Price Integrity, this included cash handling of large amounts, daily checks on store plans and pricing, isles cleanliness and the warehouse back stock, in this I worked with a team and with numerous other factors. I use a range of devices such as a PDA and internal back office systems. I was also checkout trained and became trained on many other parts of the store. This role helped me to develop a wide set of skills across retail. I have worked first hand with customers and dealing with their complaints and problems. I worked in the cash office in the Tesco store which required me to reconcile, handle large amounts of cash and follow the correct cash handling procedures. I also played a part in meeting in-store sales targets especially over promotional events and always pushed myself to achieve better results. Show more Show less