Customer Service — B2C Manager

• Aug 2021 - Present

Customer Service — B2C Lead

• Dec 2020 - Aug 2021

Director of Admissions, West Region

• Nov 2019 - Aug 2020

• Remotely managed a team of 5 Admissions Managers to select, hire and engage 514 AmeriCorps members for 5 City Year sites in the West Region• Analyzed TargetX (SalesForce CRM) data to create customer service plan, tools and reports to guide decisions• Incorporated equity checks, challenging biases and evaluating competencies through selection committee meetings

Regional Admissions Manager, Midwest Region

• Jul 2015 - Nov 2019

• Supported launch of City Year Kansas City by selecting their Start-Up (20 AmeriCorps members) and Founding Year Corps (50 AmeriCorps members)• Participated in Marketing and Communication Department’s Website Design & Development Committee and Brand Campaign Committee (FY19)• Provided customer service to applicants using RMS and TargetX (Salesforce) CRMs• Collaborated with site Operations and Impact Departments to form an engagement committee• Collaborated with Admissions Managers and Directors across network to revamp FY16 alternate process, FY17 transfer process and facilitate trainings at conferences Show less

Regional Admissions Manager, Mountain Central Region

• Nov 2014 - Jul 2015

• Supported launch of City Year Dallas by selecting their Start-Up (20 AmeriCorps members) and Founding Year Corps (50 AmeriCorps members)• Implemented and monitored strategic admissions and matriculation programs• Implemented a comprehensive communication and customer service plan using social media, CRM, mailchimp, and gmail• Participated in core admissions functions including application review, interviews, events, and team calls• Implemented selections process by facilitating selections committee and ensuring goals are met• Managed site, regional and national level relationships Show less

Regional Admissions Counselor

• Sep 2011 - Nov 2014

• Remotely managed multi-state portfolio that yielded an increase in leads, applications, admits, and enrollment every year for my territory (St. Louis/Eastern MO and Illinois)• Collaborated with TRIO & MO College Advising Corps to successfully improve campus diversity• Implemented strategic communication plan and data entry/monitoring using Banner (CRM)• Organized admissions presentations and campus tours for prospective students• Advised students and parents about admissions, financial aid, and campus life Show less

Assistant Cross Country/Track and Field Coach

• Sep 2008 - May 2013

• Coached 54 All-Conference Individuals and 6 All-Americans• Responsible for recruitment, team travel and meet administration for 4-5 home meets per year• Designed and implemented training schedule for cross country and long-distance track• Responsible for all aspects of athlete recruitment, assisted in academic and personal counseling ofstudent athletes

Student Teacher/Substitute Teacher

• Jan 2010 - May 2011

• Student taught 4 sections of Sophomore Biology and 2 sections of Anatomy and Physiology • Substitute taught a variety of subjects at the middle and high school level • Participated in Professional Learning Community and helped designed credit recovery curriculum • Student taught 4 sections of Sophomore Biology and 2 sections of Anatomy and Physiology • Substitute taught a variety of subjects at the middle and high school level • Participated in Professional Learning Community and helped designed credit recovery curriculum

Sales Associate

• Aug 2008 - Mar 2010

• Analyzed gait and foot type of runners • Sold running shoes and other related products • Analyzed gait and foot type of runners • Sold running shoes and other related products

Summer Intern

• May 2008 - Aug 2008

• Designed and implemented strength and conditioning programs for young adults • Learned proper lifting techniques by certified personal trainers • Introduced to rehabilitation exercises and stretches • Designed and implemented strength and conditioning programs for young adults • Learned proper lifting techniques by certified personal trainers • Introduced to rehabilitation exercises and stretches