I.T. Support Analyst

• Dec 2022 - Present

Real Estate Agent

• Dec 2022 - Present

Senior Network/Server Manager

• Jun 2014 - Nov 2022

Develop and maintain the strategy and future direction of the LAN and WAN technologies, resources, assets, and protocols, voiceover IP, telecommunications, hardware and software. Keep abreast of new technologies and security methodologies and their impact and cost to the credit union. Recommend new applications, equipment, and upgrades. Administers systems and servers related to infrastructure (Windows Servers, Switches, SD-WAN, cloud firewall, Vmware, HPE Simplivity, etc). Develop configuration and performance standards for the network. Oversight and responsibility for the efficient and responsive operation and administrator of the Credit Union's internal helpdesk and staff. Ensuring the hardware, software, and network support is provided to internal staff in a professional, courteous and timely manner. Responsible for all telephone operations, maintenance, enhancements, and planning, including adding and removing users. Monitors phone system capacity to plan for future expansion. Ensure the proper and secure functioning of all credit union computer and telecommunications equipment, including workstations, printers, modems, routers, switches, SD-Wan, HPE Simplivity, etc. Coach and direct credit union staff in operational activities to ensure compliance with computer and network policies and procedures. Responsible for Vendor Management including RFP development and vendor selection; conducting due diligence on vendors, including identifying and managing risk; track and analyze vendor performance to ensure vendor compliance. Implemented Windows 10 Upgrades, Windows 2003/2008/2012/2016 upgrades, Exchange 2008/2013/2016 upgrades, SharePoint 2013, M365 Office/Exchange/Teams, Genesys Pure Connect Phone System, VSphere 5.5-6.7 upgrades, HPE Simplivity Upgrades, Mimecast, Manage Engine, Sophos Endpoint Cloud/InterceptX/EDR/MTR, Cisco Catalyst switch replacements and upgrades, Cisco Meraki Wifi, Windstream MPLS and SDWAN, Verizon Wireless MDM, Arctic Wolf SEIM.

Network Administrator

• Jun 2004 - Mar 2014

Provided Windows Server, Exchange Server, desktop, telephone and network, installation/support. Implemented Vmware environment for creation of virtual desktops, reducing equipment costs, improving administration and end users loved the flexibility. Implemented as a team member, Docuware, document management, reducing paper storage of audit reports, increasing report search ability and easier report retrieval. Second stage implementation included accounts receivable, accounts payable and expense report integration. Researched, planned, built and managed all firewalls, routers, switches, Wi-Fi, web/spam filtering and email encryption. Updated and renewed service contracts for all I.T responsible devices and managed I.T. vendors Assisted CTO with yearly budgeting by researching and recommending strategies and technology for workforce. Demonstrated decision making, problem solving and trustworthiness for all Department issues to back up the CTO responsibilities while he was offsite. Delivered weekly/monthly newsletters to members via GroupMail and Constant Contact and created CD/DVD’s with menuing systems and label design for seminars and conferences. Zultys mx250 VoIP Phone system administrator and implementation. Supported a 3com NBX phone system. Implemented Symantec Security Gateway, Cisco ASA 5520, Tumbleweed Spam Filter, Barracuda Web Filter, Windows 2000/2003/2008 servers and upgrades, Exchange 5.5/2000/2003/2010 upgrades, Active Directory, Backup Exec 12, Blackberry Enterprise Server, iPhone/iPad email access, I365 remote backup, Premera CD/DVD publisher. Managed copiers, cell phones, Pitney Bowes and NeoPost postage machines and all technology needs of 30-35 employees. Received and resolved an average of 140 help requests per month for various issues and or questions.

Senior System Administrator

• Feb 2001 - Jun 2003

Provided Windows 2000/Exchange Server, Linux, Solaris, desktop and network planning, installation/support (7 Windows 2000, 16 Linux and 2 Solaris servers). Received the Directors Award for showing dedication and strong work ethic. Promoted to Senior Systems Administrator within 1 year. Built redundancy into the network for automatic failover of NT Domain, file server, and exchange email with Windows clustering technology making resources available to engineers at all times. Integrated systems with merged company in Texas. Implemented Sonicwall 300 Pro Firewall/Vpn and Vertical Networks IO-5000/6000 Phone system updates and administration. Backed up entire enterprise with Legato Networker 6.X Provided engineering lab technical assistance and backup for the facilities manager.

Owner

• 2000 - 2002

Ran a part time landscape maintenance Company with 3 employees, Mowing, fertilizing, hedge/bush trimming, cleanups, and snow removal. Parking lot Cleaning. Small landscape design and installations. Ran a part time landscape maintenance Company with 3 employees, Mowing, fertilizing, hedge/bush trimming, cleanups, and snow removal. Parking lot Cleaning. Small landscape design and installations.

Systems Administrator

• Jul 2000 - Feb 2001

Provided NT Server and Desktop and basic network support. Created ghost images for all end user environments and hardware (NT4, Win2000, Linux). Administered DNS host file, Majordomo mailing lists and Meeting Maker access in the Unix environment. Provided NT Server and Desktop and basic network support. Created ghost images for all end user environments and hardware (NT4, Win2000, Linux). Administered DNS host file, Majordomo mailing lists and Meeting Maker access in the Unix environment.

NT/PC/Telephony Administrator

• Feb 2000 - Jul 2000

Provided support for all network devices. Administrated NxNetworks Lucent G3 phone switch and vmail. Maintained and serviced 6 NT servers and 10 UNIX servers. Provided support for all network devices. Administrated NxNetworks Lucent G3 phone switch and vmail. Maintained and serviced 6 NT servers and 10 UNIX servers.

Network Specialist I

• 1998 - Feb 2000

Provided desktop support for 1400 users in multiple sites as well as guidance and training to other technical staff. Coordinated and implemented desktop migration project from Banyan Vines to an NT based network. Assisted the Network Group in troubleshooting network printing, profile, email, and connectivity issues. Provided desktop support for 1400 users in multiple sites as well as guidance and training to other technical staff. Coordinated and implemented desktop migration project from Banyan Vines to an NT based network. Assisted the Network Group in troubleshooting network printing, profile, email, and connectivity issues.

Technician/Sales

• 1994 - 2000

Built and tested custom PC systems and service/upgraded all major PC bands. Resolved hardware and software problems in the store and on site. Helped with customers' technical questions over the phone and in the store. As well as troubleshoot small businesses Win95 peer-to-peer networks. Built and tested custom PC systems and service/upgraded all major PC bands. Resolved hardware and software problems in the store and on site. Helped with customers' technical questions over the phone and in the store. As well as troubleshoot small businesses Win95 peer-to-peer networks.

Network Administrator

• 1995 - 1998

Managed a 400-node network (Over all 600 users), in multiple sites. Analyzed and helped resolve all levels of PC and network problems. Serviced and maintained 8 Novell servers including user administration. Responsible for coordinating and implementing new equipment into the system. Provided guidance and training to subordinate technical desktop staff. Promoted to Network Administrator in February of 1998. Managed a 400-node network (Over all 600 users), in multiple sites. Analyzed and helped resolve all levels of PC and network problems. Serviced and maintained 8 Novell servers including user administration. Responsible for coordinating and implementing new equipment into the system. Provided guidance and training to subordinate technical desktop staff. Promoted to Network Administrator in February of 1998.

Supervisor

• 1990 - 1994

Worked pre-load shift (3 a.m. - 8 a.m.) during college. Unloaded trailers and sorted trailers for daily delivery trucks. Was promoted to Supervisor in 1993. Supervised 3-15 people in the unload/short area. Eventually moved to the box line where we loaded the delivery trucks. Responsible for coordinating the unload of 12000-30000 packages depending on the time of year. Included ground and all air packages for the day. Worked pre-load shift (3 a.m. - 8 a.m.) during college. Unloaded trailers and sorted trailers for daily delivery trucks. Was promoted to Supervisor in 1993. Supervised 3-15 people in the unload/short area. Eventually moved to the box line where we loaded the delivery trucks. Responsible for coordinating the unload of 12000-30000 packages depending on the time of year. Included ground and all air packages for the day.