Experience

Trojan Technologies

• Canada
• Environmental Services
• 400 - 500 Employee

• Shipping/Receiving Team Lead

  • Mar 2021 - Present



WFS Ltd.

• Canada
• Wholesale
• 100 - 200 Employee

• Shipping / Receiving Team Lead

  • Aug 2016 - Mar 2021



Tigerdirect.ca

• Computer and Network Security
• 1 - 100 Employee

• Technical Services Supervisor

  • Sep 2012 - Aug 2016

  · Trains and develops service advisers to ensure proper execution of the sales process and check in procedure. · Ensures customer satisfaction throughout constant follow up, expedited service and daily communication. · Maintains organized, efficient, customer friendly work area. · Works with other departments to drive technical service sales and increase overall productivity and profitability. · Establishes performance measures, goals, objectives and priorities for Technical staff to provide technical direction, set project priorities, and ensure Technical activities are completed on time using project planning and organizational techniques. · Interviews prospective employees to select the best qualified candidates for vacant positions using interviewing techniques and technical expertise. · Monitors and evaluates employees' work performance to advise staff of the requirements and expectations of their positions and provide feedback using direct observation and oral/written communication. · Prepares and/or reviews written reports (e.g. monthly activity, special, status, statistical, informational, etc.) to communicate project status, statistical data, security violations, and other information to management using written communications. · Develops short and long range plans to provide input to management on the Department and Section strategic plans · Prepares and conducts briefings and oral presentations to management or other executives to report information, answer questions, and seek project approval using technical expertise and oral communications skills. Show less



Factory Direct

• Salesperson

  • Sep 2010 - Sep 2012

  · Explain, educate and help customers make purchases · Up-sell warranty services to customers when applicable · Receive stock, merchandise and price products, · Train new employees on work policies/practices and sales techniques · Resolve various issues for customers · Process returns and exchanges on products · Explain, educate and help customers make purchases · Up-sell warranty services to customers when applicable · Receive stock, merchandise and price products, · Train new employees on work policies/practices and sales techniques · Resolve various issues for customers · Process returns and exchanges on products



Transcom

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Representative

  • Oct 2009 - Aug 2010

  · Assisted and guided customer through technical troubleshooting · Explained billing and products to existing and potential customers · Identified opportunities for up-selling products to customers · Helped coach and train employees on new products and billing policies · Assisted team members as a floor support supervisor · Assisted and guided customer through technical troubleshooting · Explained billing and products to existing and potential customers · Identified opportunities for up-selling products to customers · Helped coach and train employees on new products and billing policies · Assisted team members as a floor support supervisor



Alliance iCommunications

• Outbound Sales Representative

  • May 2008 - Apr 2009

  · Attract new customers and keep existing customers · Provide customers with stellar customer service · Assist with lead generation and customer satisfaction surveys · Attract new customers and keep existing customers · Provide customers with stellar customer service · Assist with lead generation and customer satisfaction surveys



Sykes Canada Corporation

• Canada
• Computer Games
• 1 - 100 Employee

• Customer Support Professional

  • Jun 2006 - Dec 2006

  · Provide account information, enrolment services and perform account upgrades when applicable · Offered optional services to applicable customers · Verify and maintain accurate, confidential customer records · Provide account information, enrolment services and perform account upgrades when applicable · Offered optional services to applicable customers · Verify and maintain accurate, confidential customer records



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Sr. Support Professional / Associate Trainer

  • Oct 2003 - Feb 2006

  · Worked with customers to resolve various issues · Created new technical training documents and improved older guides · Trained new technical skills/processes to new/seasoned agents · Ensured agents' adherence to policies, procedures, and technical knowledge · Coached agents to improve their performance based on quality feedback · Scheduled a team of experienced agents · Assist with lead generation and customer satisfaction surveys · Worked with customers to resolve various issues · Created new technical training documents and improved older guides · Trained new technical skills/processes to new/seasoned agents · Ensured agents' adherence to policies, procedures, and technical knowledge · Coached agents to improve their performance based on quality feedback · Scheduled a team of experienced agents · Assist with lead generation and customer satisfaction surveys