Experience

DAI Restore

• United States
• Environmental Services
• 1 - 100 Employee

• Project Estimator

  • Jan 2019 - Present

  *Project estimator for local market (RI/MA/CT).*Meet with potential customers to inspect losses, assist in determining cause of loss, prepare initial scope based on initial inspection.*Coordinate claims process with insurance carrier if involved.*Write XM8 estimate for all losses and discuss with home or business owner.*Assist Operations Manager with day-to-day operations and handling of staff.*Assigns crew to projects each day and gives scope of work for that day.*Works closely with Project Manager to ensure jobs run smoothly.*Keeps in contact with insurance carriers to ensure work is covered and claimsare paid.



Travelers

• Pakistan
• Events Services
• 1 - 100 Employee

• Outside Property Representative

  • Sep 2012 - Jan 2019

  *Handled residential and commercial property damage claims from initial assignment to payment/conclusion of claim.*Reviewed policies for coverage and drafted declinations when applicable.*Wrote estimates in XM8, using Aerial sketch or Hover if necessary.*Completed estimates on site and provided payment during initial inspection.*Assisted in training of new adjusters.*Completed multiple CAT deployments per year.

• Workers Compensation Representative

  • Jun 2011 - Sep 2012

  *Handled Return-to-Work claims for National Accounts.*Became familiar with Special Account instructions for each employer.*Worked in tandem with Nurse Case Manager to assist injured workers return to work as quickly and as safely as possible.*Assigned to multiple jurisdictions, including RI, MA, NH, and CT. Assisted in ME claims when needed.*Negotiated settlements with pro se and attorney represented injured workers.



MAPFRE

• Spain
• Insurance
• 700 & Above Employee

• SIU Adjuster

  • Jun 2010 - Jun 2011

  *Investigated auto liability claims where fraud was suspected.*Conducted telephone recorded statements and reviewed various databases to obtain facts of the loss.*Assigned vendors if additional documentation was required - locus photos, in person statements, scarring photos, etc.*Reviewed all documentation and made coverage decision.*Drafted denials and worked through any ensuing litigation, insurance board or 93A complaints.*Negotiated settlement if claim was found compensable.

• Bodily Injury Adjuster

  • Jan 2008 - Jun 2010

  *Investigated MA auto accidents where injuries were involved (1dt and 3rd Party).*Determined liability based on gathered facts of the accident.*Negotiated settlements with pro se and attorney represented claimants.*Referred claims to SIU if fraud was suspected.



Norfield Associates Inc

• United States
• Insurance
• 1 - 100 Employee

• Independent Adjuster

  • Jan 2007 - Jan 2008

  *Worked assigned investigations from insurance carriers related to auto, GL, property liability, and workers compensation claims.*Completed recorded and written statements.*Obtained locus photos.*Obtained police reports and CRASH reports.*Obtained scarring photos.*Dictated report of findings.