Sales Director

• Jan 2022 - Present

In this first year as Director, Ewing Subaru of Plano went from top ten spot in the district to 7th. Most importantly, I have impemented multiple new processes to increase sales effeciency, customer satifaction scores(Subaru - NPS), and overall performance. For the second year, we look to keep our process consistent to move onto higher standards and expectations.

Sales Manager

• Oct 2018 - Jan 2022

Finance Manager

• Jan 2016 - Sep 2018

After being successful in selling cars, I was reluctant to take the opportunity offered as Finance Manager. However, the nealry 3 years I spent in finance gave me all the knowledge and sucessfull processes that make up the front and back end of retail auto sales. It helped for the future to raise the bar as a Sales Manager. During my time in finance, I developed relations with underwritters and funding agents, learned loan process, submission and approval, dealer compliance, and creating common ground with clientele in a more timely manner. I attended and am certifed from American Financial & Auto Services, Inc. TheWoodlands, Texas. Show less

Product Specialist

• Jul 2014 - Dec 2015

New to the car business I quickly utilized my customer service experience and training from Nordstrom to my clientele. I became "Subaru-Certifed" within the first week and emersed myself in product knowledge and standard features of each model and trim. My first month in the car business I sold 12 and by the second I sold 20/20+ consistantly from month to month. I bogarted all the Salesman of the Month Awards and still have all the appreciation certificates for those accomplishments. Within a year and a half of selling I was promoted to Finance Manager and was given the opportunity to attend auto finance school for training and compliance. Show less

Personal Designer Sales

• Mar 2009 - Jun 2014

Nordstrom, at the time was the pinnacle in customer service. I was given extension training all through my tenure with the company. I learned all the tools and proper demeanor for successfull retail and client relations. I really enjoyed my time working at Nordstrom but was looking for better opportunities to grow over the upcoming years. I made Nordstrom "Allstar" and "Pace-Setter" year after year with the company. Nordstrom, at the time was the pinnacle in customer service. I was given extension training all through my tenure with the company. I learned all the tools and proper demeanor for successfull retail and client relations. I really enjoyed my time working at Nordstrom but was looking for better opportunities to grow over the upcoming years. I made Nordstrom "Allstar" and "Pace-Setter" year after year with the company.

Waiter

• Aug 2008 - Mar 2009

Delivery Driver, Customer Service Specialist

• Oct 2002 - Aug 2008

Warehouse Manager

• Oct 2003 - Oct 2006