Ryan Co
Sports Content Marketer at Digital Gaming Corporation- Claim this Profile
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Bio
Bruce C.
Ryan joined JusCollege as we were growing our Customer Experience Team. Ryan came in with a great attitude and thirst for knowledge. He asked questions and wanted to know more about our customers and their tendencies so that he could better assist them. Ryan also participated in workshops and brainstorming sessions, along with the growing Customer Experience Team, to help identify the wants and needs of the customer. That resulted in tons of new ideas and really great requirements. Ryan was fun to be around and always provided a great customer experience.
Robert Mateer
Ryan was a pleasure to work with. although we didn't work directly with one another, he was always eager to help when asked and took ownership of every part of the event whether it was an area he was responsible for or not. His part of the operation was always running smoothly despite being the most chaotic at the onset of every event. This was crucial in that it set the operational tempo for the entire event. He really shined during the on boarding process and made new hires and interns feel welcome. Such was his demeanor, they tended to gravitate toward him while becoming acclimated to the company culture. He's a force multiplier and would add value to any operation.
Bruce C.
Ryan joined JusCollege as we were growing our Customer Experience Team. Ryan came in with a great attitude and thirst for knowledge. He asked questions and wanted to know more about our customers and their tendencies so that he could better assist them. Ryan also participated in workshops and brainstorming sessions, along with the growing Customer Experience Team, to help identify the wants and needs of the customer. That resulted in tons of new ideas and really great requirements. Ryan was fun to be around and always provided a great customer experience.
Robert Mateer
Ryan was a pleasure to work with. although we didn't work directly with one another, he was always eager to help when asked and took ownership of every part of the event whether it was an area he was responsible for or not. His part of the operation was always running smoothly despite being the most chaotic at the onset of every event. This was crucial in that it set the operational tempo for the entire event. He really shined during the on boarding process and made new hires and interns feel welcome. Such was his demeanor, they tended to gravitate toward him while becoming acclimated to the company culture. He's a force multiplier and would add value to any operation.
Bruce C.
Ryan joined JusCollege as we were growing our Customer Experience Team. Ryan came in with a great attitude and thirst for knowledge. He asked questions and wanted to know more about our customers and their tendencies so that he could better assist them. Ryan also participated in workshops and brainstorming sessions, along with the growing Customer Experience Team, to help identify the wants and needs of the customer. That resulted in tons of new ideas and really great requirements. Ryan was fun to be around and always provided a great customer experience.
Robert Mateer
Ryan was a pleasure to work with. although we didn't work directly with one another, he was always eager to help when asked and took ownership of every part of the event whether it was an area he was responsible for or not. His part of the operation was always running smoothly despite being the most chaotic at the onset of every event. This was crucial in that it set the operational tempo for the entire event. He really shined during the on boarding process and made new hires and interns feel welcome. Such was his demeanor, they tended to gravitate toward him while becoming acclimated to the company culture. He's a force multiplier and would add value to any operation.
Bruce C.
Ryan joined JusCollege as we were growing our Customer Experience Team. Ryan came in with a great attitude and thirst for knowledge. He asked questions and wanted to know more about our customers and their tendencies so that he could better assist them. Ryan also participated in workshops and brainstorming sessions, along with the growing Customer Experience Team, to help identify the wants and needs of the customer. That resulted in tons of new ideas and really great requirements. Ryan was fun to be around and always provided a great customer experience.
Robert Mateer
Ryan was a pleasure to work with. although we didn't work directly with one another, he was always eager to help when asked and took ownership of every part of the event whether it was an area he was responsible for or not. His part of the operation was always running smoothly despite being the most chaotic at the onset of every event. This was crucial in that it set the operational tempo for the entire event. He really shined during the on boarding process and made new hires and interns feel welcome. Such was his demeanor, they tended to gravitate toward him while becoming acclimated to the company culture. He's a force multiplier and would add value to any operation.
Experience
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Digital Gaming Corporation
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United Kingdom
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Software Development
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100 - 200 Employee
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Sports Content Marketer
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Jul 2021 - Present
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City of North Las Vegas
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United States
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Government Administration
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500 - 600 Employee
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Program Supervisor - Sports
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Oct 2020 - Present
Responsible for the development and instruction for a variety of specialized organized and recreational sports programs for the youth in the North Las Vegas area. Operations & Logistics of league game days and tournaments. Responsible for the development and instruction for a variety of specialized organized and recreational sports programs for the youth in the North Las Vegas area. Operations & Logistics of league game days and tournaments.
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Caesars Sportsbook & Casino
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United States
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Gambling Facilities and Casinos
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500 - 600 Employee
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Content Management
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Oct 2020 - Jul 2021
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GES - Global Experience Specialists
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United States
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Events Services
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700 & Above Employee
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Sales Operations, Electrical
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Sep 2019 - Jun 2020
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Verve
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United Kingdom
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Consumer Services
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1 - 100 Employee
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Sr. Community Experience Specialist & Event Coordinator
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Jun 2018 - Jun 2019
- Developed new processes for efficiently handling interdepartmental requests.- Successfully coordinated and managed the production of client events during the Spring and Fall Break programs.- Proficiently used CRM, software tools and product backed as Admin to ensure travelers/clients' needs are met.- Acted as an interdepartmental liaison to ensure the team is properly updated on information, data and new process.- Worked on personal & assigned projects are delivered on-time and within the scope of deadlines.- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.- Shaped customer-facing processes and policies.Duties:- Supervised and offered guidance to a team of customer support representatives- Manage and oversee production for client events/live concerts while onsite during the trip- Onsite operations- Product specialist- Handled escalations for client discrepancies- Ran reports as well as data entry for existing client databases- Interdepartmental liaison to ensure the team is updated on information, data and processes- Brainstormed and created new processes with other seniors to maximize department efficiency Show less
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Community Experience Specialist & Event Coordinator
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Jun 2018 - Aug 2018
Verve formerly JusCollege is the global market leader in word-of-mouth sales in the live entertainment and travel industry. We use networks of advocates to sell products and experiences to their friends in exchange for rewards such as free tickets and backstage passes. We do this in two ways:- Verve is a software product that enables live entertainment and travel brands to turn their most influential customers into ambassadors.- Pollen is a global marketplace housing a network of the most influential young people who bring their friends to curated experiences they are passionate about.Our technology powers over 500 music, travel, hotel and sports brands in 40 countries with more than 25,000 active advocates. We also have global partnerships with ticketing companies including Ticketmaster, Eventbrite, Paylogic and Front Gate Tickets. Show less
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JusCollege
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United States
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Consumer Services
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1 - 100 Employee
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Community Specialist and Assistant Event Coordinator
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Jan 2018 - Jun 2019
- Handled all inbound/outbound customer support (phones, chat, email). - Coordinated and oversee production for client events/live concerts while onsite during the trip. - Used CRM and product backend as Admin to ensure travelers/clients' needs are met. - Work on personal or assigned projects. - Handled all inbound/outbound customer support (phones, chat, email). - Coordinated and oversee production for client events/live concerts while onsite during the trip. - Used CRM and product backend as Admin to ensure travelers/clients' needs are met. - Work on personal or assigned projects.
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Event & Relations Manager
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Jan 2015 - Aug 2018
- Contributed to the planning and organizing of large scale events throughout the western United States as well as Nightlife events in the hottest nightclubs that the Las Vegas, Los Angeles, and San Diego areas have to offer. -Events include Beer and Music Festivals, Pop-up Concerts/ Secret Shows, Brews Cruises aboard Luxury Yachts. -Nightlife events include Promotional events, Mixology Competitions, Night Swims, Beer Festivals.- Directly contributed to the planning and organizing of large scale events throughout the Western United States- Created a system to efficiently speed up the event registration process for check-ins that ranged from 1-6k attendees- Consistently hit company target goal of at least 10 vendors for recruitment while cultivating lasting relationships to secure their interest in future events- Conducted research trips to new/potential markets to further expand the portfolio of event locations- Hired and mentored all new interns while demonstrating the best methods for servicing clients and guests- Effectively managed all guest, vendor, media and charity relationsDuties:- Run/ Coordinate registration on day-of events. Delegate work to staff members.- Traveled to onsite locations for events.- Research and development.- Handle guest, vendor, media, and charity relations.- Use of Eventbrite system for ticketing, handling guest complaints, event planning- Conduct research and development trips, site/ venue tours, pre, and post-event planning, setup and breakdown. Travel to new cities/ potential markets to further expansion.- Oversee that promotional events run smoothly (Liquor Brand Showcased Cocktail Parties, Cocktail Competitions, Nightclub Events/ night-swims)- Troubleshoot onsite challenges.-Operations: Staffing, logistics, vendor relations Show less
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Event Production Intern
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Aug 2015 - Dec 2015
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TickleMe Entertainment
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United States
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Events Services
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1 - 100 Employee
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Sales & Marketing Management Intern
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Oct 2017 - Dec 2017
- Managed the digital and traditional creation and implementation of marketing campaigns - Collaborated with a team on strategy, development, execution, and consultation of marketing campaigns/ad ideas - Used multiple social media platforms to initiate marketing and promotion campaigns (Facebook, Instagram, Twitter, etc.) - Successfully coordinated the pre-production of a comedy event without the supervision of show-runner - Cold-called prospective venues daily to seek residency partnerships for our roster of comedians, musicians, and other entertainment acts Duties: - Digital and traditional creation and implementation of marketing campaigns - Client Account Management (Comedians/actors, singers, bands, public speakers, products, shows) - Strategy and consultation with marketing campaigns - Work to get clients maximum exposure using multiple platforms - Development of ad ideas - Created and distributed press releases to various media outlets - Created, developed and marketed live event webpages to boost tickets sales, traffic, and exposure - Ticket Sales: Online services(Eventbrite, Brown Paper Tickets, Groupon, Admission, etc.) - Social Media: Networking with different pages to gain more exposure (Garnering likes and followers) - Coordinated the company produced shows to make sure everything runs smoothly and clients have everything they need to perform. Show less
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American Cruise Lines
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United States
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Leisure, Travel & Tourism
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400 - 500 Employee
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Intern/ Steward
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Mar 2017 - Jul 2017
- Worked while traveling to new places. - Rotated through different departments to learn every aspect of how a cruise line operates. - Setup and breakdown of dining room for meal services. - Took all food and drink orders, ran orders, bussed dishes and silverware. - Maintained cleanliness of ship, flipping the ship on turnaround days. - Took care of any other needs of our passengers. - Worked while traveling to new places. - Rotated through different departments to learn every aspect of how a cruise line operates. - Setup and breakdown of dining room for meal services. - Took all food and drink orders, ran orders, bussed dishes and silverware. - Maintained cleanliness of ship, flipping the ship on turnaround days. - Took care of any other needs of our passengers.
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Mandalay Bay Resort and Casino
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Hospitality
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700 & Above Employee
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Food Runner
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Feb 2014 - Oct 2014
o Expedited food orders in a high volume, fast paced environment. o Served food orders to restaurant, cabanas, gazebo’s, beach bungalows, bikini bar, and private villas. o Helped in preparing special events (beach concerts, beer festival, private parties). o Expedited food orders in a high volume, fast paced environment. o Served food orders to restaurant, cabanas, gazebo’s, beach bungalows, bikini bar, and private villas. o Helped in preparing special events (beach concerts, beer festival, private parties).
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M Resort Spa Casino
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United States
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Hospitality
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200 - 300 Employee
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In Room Dining
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Jul 2011 - Oct 2013
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Education
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Maui High School
High School Diploma -
University of Nevada-Las Vegas
Bachelor's degree, Hospitality Management
Community
