Ryan Watkinson

Network Engineer at Command IT Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
New Zealand, NZ
Languages
  • English Native or bilingual proficiency

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Credentials

  • AvePoint Certified Technical Associate (ACTA) - SaaS
    AvePoint
    Jun, 2023
    - Nov, 2024
  • AvePoint Certified Technical Professional (ACTP) - Cloud Backup
    AvePoint
    Jun, 2023
    - Nov, 2024
  • AvePoint Certified Technical Professional (ACTP) - Fly
    AvePoint
    Jun, 2023
    - Nov, 2024
  • Google Chrome Enterprise Deployment
    Google
    Dec, 2021
    - Nov, 2024
  • Google Workspace: Deployment Services Specialist
    Google
    Dec, 2021
    - Nov, 2024
  • Microsoft 365 Certified: Teams Administrator Associate
    Microsoft
    Jul, 2020
    - Nov, 2024
  • NSE 3
    Fortinet
    Mar, 2019
    - Nov, 2024
  • AZURE214x: Azure Fundamentals
    Microsoft
    Feb, 2017
    - Nov, 2024
  • Office 365 Admin Support Skills: Core Concepts
    Microsoft
    Jun, 2016
    - Nov, 2024
  • Windows Server Administration Fundamentals
    Microsoft
    Jun, 2016
    - Nov, 2024
  • Exchange Cutover Migration with Office 365
    Microsoft
    May, 2015
    - Nov, 2024
  • Watchgaurd Certified Professional
    WatchGuard Technologies
    Aug, 2014
    - Nov, 2024
  • A+
    CompTIA
  • Certified Associate
    Apple
  • N+
    CompTIA

Experience

  • Command IT Ltd
    • New Zealand
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Network Engineer
      • May 2013 - Present

      Network Engineer responsible for remote & onsite service/support needs for our customers. This relates to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software. IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Hyper-V. Support services for Microsoft related technologies: • Microsoft Windows Servers 2008 / 2012 / 2012 R2 /2019 • Microsoft Exchange 2010 / 2013 / 2016 / 2019 • Microsoft Remote Desktop Gateway Services • Active Directory, Group Policy • Azure Active Directory • Microsoft Azure • File & Print Servers • DNS, DHCP • Microsoft 365 Suite Implementing Office 365 Solutions to meet customer requirements. • Migrations from onsite Microsoft Exchange Server to Office 365. • Migrations from GSuite to Office 365. • Microsoft Teams, configurations & implementations. • Office 365 SharePoint Solutions. • Configuration, Maintenance, Monitoring & Support of Office 365 tenancies for clients. Design and implement disaster recovery solutions utilizing, • Backup Assist • Shadow Protect • Synology NAS • Amazon S3 Technical services, support & configuration at the network level: • WAN & LAN connectivity • VPN Solutions. • Routers & Firewalls (Fortinet, Draytek, UniFi) • Network Switches (Fortinet, HP, Netgear, UniFi) • Network Security • Wireless Access Points (Fortinet, Ruckus, UniFi) Remote monitoring and management of customer Environments • N‑able N‑central Design and implement Onsite and Cloud solutions for customers using technologies that meet their requirements. Communication with customers as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages and responding accordingly through service tickets. Develop in-depth knowledge of the service catalogue and how it relates to customer’s needs. Show less

  • IT Dynamics (Pty) Ltd
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Support Engineer
      • Mar 2008 - Mar 2013

      Delivered a quality on-site IT Support service, adeptly integrating existing and future technology into client structures. • Ensured SLA requirements & standards are adhered too. • Responsible for the technical challenges & troubleshooting faced daily. • Managed a team of Junior Support Engineers and ensured team moral was high. • Ensured that Junior Support Engineers, where trained to company standards. • Assisted with Consultations and providing customers with solutions to better manage & maintain their IT requirements. • Proactive management of technical programs & foundations. • Assisted with Project Management & Implementations of existing client infrastructure. • Provided technical support, training & troubleshooting for Novell Products. • Formed part of a Dynamic Team involved in the system migration from a Novell Platform to a Microsoft Server 2008 Platform. Show less

  • Tradelink Retail Systems
    • Software Development
    • 100 - 200 Employee
    • Software Consultant & System Administrator
      • 2007 - 2008

      Delivered quality Software Consultancy, integrating existing and future technology into current SPAR Retail Stores. • Spearheaded new Retail Store installations, delivered pre-installation consulting, and liaised between clients to ensure conformance with installation specifications. • Spearheaded Store Upgrade Installations and ensured that there was minimal downtime for the trading store and to ensure conformance with installation specifications. • Ensured that the Retalix Retail System, was installed, configured and setup correctly in accordance with Store Guidelines. • Ensured that all retail items, where captured and setup in accordance with Store Guidelines. • Setup & Completed Configurations of EFT Server per Retail Store. • Worked very closely with SPAR Retail Systems Integration Consultants • Provided end user training, as to how the Retalix System Operated. Show less

Education

  • Pinetown Boys High School

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