Experience

SOUTHERN FARM BUREAU CASUALTY INS COMP

• United States
• Insurance
• 1 - 100 Employee

• Network Performance Analyst, Associate

  • May 2019 - Present

  • Worked closely with the Networking Performance & VOIP team • Installed over 100 Cisco phones and performed training on Cisco software • Input Cisco TAC cases to resolve troubleshooting problems • Worked closely with the Networking Performance & VOIP team • Installed over 100 Cisco phones and performed training on Cisco software • Input Cisco TAC cases to resolve troubleshooting problems



University of Southern Mississippi Police Department

• Communications Officer

  • Dec 2016 - May 2020

  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police services into CAD system • Record detail of calls, dispatches, and messages • Relay information to ensure the safety of personnel and visitors • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police services into CAD system • Record detail of calls, dispatches, and messages • Relay information to ensure the safety of personnel and visitors



Kroger

• Germany
• 1 - 100 Employee

• Supervisor

  • May 2012 - Mar 2017

  Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals • Supervise other clinical staff and provide training and orientation to new staff • Assist customers by providing information and resolving their complaints • Answer customers’ questions and provide information, procedures, or policies • Hold meetings and keep logs of members of the Star Safety Team Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals • Supervise other clinical staff and provide training and orientation to new staff • Assist customers by providing information and resolving their complaints • Answer customers’ questions and provide information, procedures, or policies • Hold meetings and keep logs of members of the Star Safety Team