Experience

Tsao Foundation

• Singapore
• Non-profit Organization Management
• 1 - 100 Employee

• Assistant Care Manager

  • Sep 2023 - Present

  - To be responsible as the Care Manager to assess, facilitate and advocate for the clients' interest, to meet operational targets of the Foundation and the funding authorities. - Facilitate the use of internal and external resources through appropriate linking of services to serve the basic support needs of the clients and families - Develop comprehensive client care plans and carry out regular evaluation, ensuring recommended services are in place to meet the needs of the clients, families and caregivers - Participate in regular client review discussions with team members to evaluate efficacy and currency of care plans, and recommend modification as needed - Liaise with external agencies from government, social services and medical establishments to establish an effective network of care for the continuing care of the clients, particularly in respect of a good hospital discharge plan - Ensure CM activities meet regulatory requirements, and ensure accurate and timely documentation and submissions of client reports - Participate in continuous quality improvement projects - Participate and lead where appropriate, in activities or outreach projects - internal or joint, that promote the Foundation's cause and mission - Conduct termination reviews when required and write the relevant reports and referrals to facilitate the clients' discharge to another service Show less



MINDSG Ltd

• Singapore
• Civic and Social Organizations
• 100 - 200 Employee

• Programme Officer

  • Feb 2021 - Sep 2023

  - Assist in the day-to-day administration of the Appropriate Adult Command Centre - Conduct programmes based on client needs - Conduct needs assessment to support development of programmes - Implement quality control and compliance procedures - Develop information materials for distribution to clients, volunteers and stakeholders - Plan and deploy manpower to support programmes - Guide volunteers in executing programme activities - Coordinate with other organisations for the execution of programmes - Manage communications and feedback from stakeholders - Conduct outreach activities to target client group, other organisations and the community - Support development of community outreach plan to other organisations and the community - Maintain relationships with social service organisations, community stakeholders, corporate partners and agencies for volunteer recruitment - Plan and deploy manpower to support programmes - Guide volunteers in executing programme activities Show less



Orange Valley Nursing Homes

• Singapore
• Hospitals and Health Care
• 1 - 100 Employee

• Care Consultant

  • Aug 2016 - May 2020

  - Attend to all sales enquiries in the form of phone calls, walk-in, hospitalreferrals.- Facilitate conferences, assist in paper works for families in admission anddischarge planning.- Liaising with relevant agencies e.g AIC to collaborate subsidized referrals.- Conduct sales presentations to the customers, and provide advice andaddress customer needs.- Provide information of any financial assistance to the family of patients.

• Social Work Associate

  • May 2019 - Apr 2020

  - Direct work with families including intake interviews, financial assessment / means testing for care arrangement.- Manage case referral, conduct assessment, planning, intervention and follow up on referrals from AIC / private cases- Assist families in conducting social & financial assessment before applying for financial scheme e.g LTPS/Medifund/MFEC/HTMT/FAS



Qoo10 Singapore

• Singapore
• Technology, Information and Internet
• 100 - 200 Employee

• Account Manager

  • Oct 2015 - May 2016

  - Bringing new vendors on board with Qoo10. - To maintain relationship with existing merchants and bring in more deals. - Providing consultation in operating / managing Qoo10 E-store on Qoo10. - Liaising with marketing team for promotional campaigns and updating merchants. - Identify and grow opportunities within assigned segment and collaborate within sales teams to ensure growth attainment. - Bringing new vendors on board with Qoo10. - To maintain relationship with existing merchants and bring in more deals. - Providing consultation in operating / managing Qoo10 E-store on Qoo10. - Liaising with marketing team for promotional campaigns and updating merchants. - Identify and grow opportunities within assigned segment and collaborate within sales teams to ensure growth attainment.



NTUC LearningHub

• Singapore
• Professional Training and Coaching
• 300 - 400 Employee

• Senior Sales Consultant

  • Oct 2012 - Oct 2015

  - To outreach and engage working people to up-skill and improve their employability or achieve their learning aspirations. - To propose suitable training solutions to customers. - To actively participate in assigned corporate events, road-show, class visits, and seminars. - To perform Branch-counter and call-centre duties as assigned. - Actively scout the environment to grow one’s sales portfolio. - To lead team of consultants at assigned events. - To build and enhance relationships with both internal and external stakeholders to grow one’s portfolio. - Responsible for personal sales portfolio. - Follow up on sales leads. Show less



Standard Chartered Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Acquisition Specialist

  • Jan 2010 - Jul 2012

  - Working closely with Relation Managers to arrange lunch talks / roadshows within MNC and SME. - Cross-sell SCB products to individual employees and Priority Banking to higher management. - Organize events and prepare marketing materials. - Telesales activity and follow to new and existing clients. - Maintaining relationships with HR and Finance from existing companies for new referrals - Working closely with Relation Managers to arrange lunch talks / roadshows within MNC and SME. - Cross-sell SCB products to individual employees and Priority Banking to higher management. - Organize events and prepare marketing materials. - Telesales activity and follow to new and existing clients. - Maintaining relationships with HR and Finance from existing companies for new referrals



Citi

• United States
• Financial Services
• 700 & Above Employee

• Acquisition Specialist

  • Sep 2007 - Jan 2010

  - Working closely with Relation Managers to arrange lunch talks / roadshows within MNC and SME. - Cross-sell Citibank products to individual employees and Citigold to higher management. - Organize events and prepare marketing materials. - Telesales activity and follow to new and existing clients. - Maintaining relationships with HR and Finance from existing companies for new referrals - Working closely with Relation Managers to arrange lunch talks / roadshows within MNC and SME. - Cross-sell Citibank products to individual employees and Citigold to higher management. - Organize events and prepare marketing materials. - Telesales activity and follow to new and existing clients. - Maintaining relationships with HR and Finance from existing companies for new referrals