Application Support Analyst

• Jul 2023 - Present

Application Engineer

• Nov 2015 - Jul 2023

Working as an Application Engineer, Installing, maintaining, Configuring and Supporting Eclipse’s business facing systems as an expert on the use of all aspects of the Application and Infrastructure required. I performed all new installations the software (On-Premise, Private Cloud, Citrix and Microsoft Azure), configuring to meet the clients infrastructure specifications. I provided all support and assistance for all aspects of the Software / Infrastructure / website integration facility (API) Working within the Recruitment industry is very fast paced, and issues raised by clients are required to be resolved in the quickest timeframe possible. I have experience in: Application Support, Software Installation / Deployment / Implementation, Software Maintenance, Software Testing, IT Infrastructure, PHP, WordPress, SQL Server (2008-2019), Windows Server (2012-2019), Windows 7, 8 & 10, Active Directory Users & Computers, Microsoft Azure, GPs, Exchange, Office 365. Show less

European IT Analyst

• Oct 2013 - Nov 2015

At Chubb Insurance as an IT Support Analyst in the Manchester office, all the users who I support are Internal and work for Chubb in various sectors. I support 1400 users across 26 branches in Europe people as far away as Brno and Bangalore. My job is to make sure the day-to-day running of Chubb insurance by providing support, maintenance and administration to Chubb Europe desktops, offshore Citrix provision as well as existing application environments, provide end to end service to internal and external customers underpinned by targets and Service Level Agreements. The Job spec advises that the individual should be strong, confident, proactive, positive, excellent communicator and Team Player, I certainly have all of those attributes that are specified. I have Gained knowledge such as supporting Windows 7 enterprise, using/support Lotus Notes 8.5, SQL, Active Directory, BES, UNIX, Laptop Building. Daily duties include: • 1st and 2nd line support for financial and insurance systems using SQL databases • Supporting Chubb’s network, hardware and software installation. • Application support for bespoke insurance applications • Active directory administration and administration of new starters and leavers • Querying of Oracle tables and databases • Operator of IBM AS/400 & Mainframe systems • Support of Chubb’s monthly & annual premium financial closedown procedures. • Liaise with 3rd parties and offshore teams to resolve high severity problems and incidents • Manage incident investigations/resolution and all parties involved in line with the agreed Service Level Agreement whilst following ITIL processes. • Responsible for the effective communication of the Incident to both Onshore/Offshore and Internal users • Monitoring availability of business critical systems. • Assisting in Sarbannes Oxley procedures • Providing Company documentation when required • Creating process for new application support • Regular user access recertification checks Show less

Customer Service Technician

• Apr 2012 - Oct 2013

My job was to diagnose faults of computers and find the quickest and most efficient way of fixing the problem, ensuring the user is happy with fixes that I am going to construct in order to get the computer back to maximum functionality. I have to pay a great amount of attention to detail when listening to users as the slightest detail may be the essential part of the problem. When the office is at its busiest the work load can be very pressuring and intense. I provide support for Home office users and their applications. I have experience working in a different part of Fujitsu dealing with customers from the cabinet office. Show less

IT web & telecomms apprentice

• Sep 2011 - Feb 2012

Whilst working for Pearson in Practice, I gained the knowledge of various aspects of IT such as; how to configure, install and fully support windows 2000/XP/Vista/7. I also have understanding of configuring windows server 2003 and 2008 R2. As part of my duties within the company I have had to learn how to fully cable an active network and also configure DHCP, DNS and Active Directory. Working with the latest operating systems has given me a wide range of understanding and knowledge. I worked with CAT5/CAT6 cabling which has given me experience of what actions need to be taken in a work environment. Furthermore, I have installed, configured wireless access points and configured routers and switches. Show less