Housing Stability Case Manager

• Jul 2023 - Present

-Providing active case management to a case load of over 60 clients. -Navigating community care providers, government organizations and health care networks. -Informal counselling and crisis intervention as required -Providing active case management to a case load of over 60 clients. -Navigating community care providers, government organizations and health care networks. -Informal counselling and crisis intervention as required

• Jun 2022 - Jul 2023

-Administering client funds held in trust through our voluntary trustee program.-Supporting drop in activities that address issues around food insecurity, housing and social isolation.-Providing informal counselling and crisis intervention as required.-Facilitate programming for drop in clients, such as mens groups, movie days and arts and crafts.

• May 2022 - Jun 2022

-Supported drop in activities as part of my placement for my Addictions and Mental Health Graduate Certificate program, including but not limited to: drop in meal programs, financial trusteeship, housing supports and clothing bank.

Research and Evaluation Assistant

• Dec 2021 - Sep 2022

-Supported the Indigenous Education & Engagement team on data gathering for the RBC Peer to Peer mentorship program -Organized events on behalf of RBC Future Launch and Indigenous Education & Engagement, such as cultural teachings, career workshops, and networking gatherings -Supported the Indigenous Education & Engagement team on data gathering for the RBC Peer to Peer mentorship program -Organized events on behalf of RBC Future Launch and Indigenous Education & Engagement, such as cultural teachings, career workshops, and networking gatherings

• Aug 2019 - Aug 2021

-Responsible for growing primary banking relationships by presenting the features and benefits of relevant banking solutions to individual clients acquired from Indirect Mortgage channels-Led East Toronto team in positive client experience ratings-Developed and maintained a relationship of mutual trust and confidence with clients, mortgage brokers and key Scotiabank partners, as well as government departments such as the Office of Public Guardian and Trustee and the Canada Revenue Agency-Diversity & Inclusion ambassador for Toronto Region Show less

• Jan 2018 - Aug 2019

-Active lobby management and client facing engagement through product sales and servicing-Processed sales referrals and promoted bank services and products, exceeding yearly targets by 34%-Responsible for supply and resource ordering and delivery within the Branch as well as ensuringwe remained within assigned budget-Relieved front line customer service roles when needed as well as facilitated team meetings andone-on-one coaching sessions as part of my peer group

• Apr 2017 - Jan 2018

-Processed customer transactions, including loan payments, safety deposit boxes and cheque cashing-Demonstrated expertise in identifying and mitigating potential fraud and transaction risks-Achieved over 110 perfect survey scores by customers out of 128 surveys received-Requested by management to train and educate all new customer service representatives