Ryan Fiedler
Help Desk Analyst at OneSupport- Claim this Profile
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Bio
Credentials
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Industrial Technology Certificate
National Park CollegeMay, 2020- Nov, 2024
Experience
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OneSupport
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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Help Desk Analyst
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Sep 2021 - Present
Processes tickets for IT systems to ensure computer infrastructure integrity. Uses Active Directory, PowerShell, Remote Desktop support, ticketing software and business applications such as SAP, Microsoft Teams, Microsoft Office 365. Troubleshoots and manages business equipment remotely such as printers, home personal computers, workstations, tablets, handhelds, peripherals and computer accessories.
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Internet Support Technician
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Jun 2021 - Sep 2021
Reviews customer internet service requests and provides technical support for clients in multiple different states and services for both residential and enterprise networks. Identifies computer and network equipment service failures and troubleshoots clients hardware and software as necessary to ensure service reliability. Maintains and uses company software for a Work From Home environment such as client management systems, VPN's, and VoIP systems. Various technologies frequently used are POP3/IMAP, DHCP/PPPoE, CMD prompt, IP addresses, email ports and services, Wireless 802.11, Ethernet, and Gateway/Modem/Router configurations.
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Education
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2020 - 2021
National Park College
Industrial Technology Certificate, Industrial Technology/Technician -
2017 - 2017
National Park College
Associate of Science - AS, Information Technology
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