Ryan Hoffman
Manager at Big Night Entertainment Group- Claim this Profile
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Topline Score
Bio
Credentials
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Lean Six Sigma Yellow Belt Certification
Six SigmaFeb, 2022- Nov, 2024 -
Social Media Certified
HubSpotDec, 2021- Nov, 2024 -
Revenue Management with Honors
American Hotel & Lodging AssociationDec, 2020- Nov, 2024 -
Certificate of Excellence
CventMar, 2019- Nov, 2024 -
TIPS Certification
Tips AlcoholMar, 2019- Nov, 2024 -
Sexual Harrassment
Sexual Harassment Training ServicesFeb, 2019- Nov, 2024 -
Hospitality Gold
American Hotel & Lodging AssociationNov, 2018- Nov, 2024 -
Food Allergen Awareness
ServSafe CertifiedMay, 2017- Nov, 2024 -
Crowd Manager Certification
Department of Fire and Emergency ServicesMar, 2017- Nov, 2024
Experience
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Big Night Entertainment Group
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United States
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Hospitality
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200 - 300 Employee
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Manager
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May 2023 - Present
•Manage operations during scheduled shifts that include daily decision making, staff support, guest interaction and scheduling •Prepare staff schedules in accordance with forecasted volume. Responsible to alter scheduling needs with the varying daily business volume •Exhibit high performance standards and ensures all team members are providing exceptional service to patrons •Perform nightly check outs and audits and provide nightly closeout and cash-out reports •Investigate and resolved service/food quality complaints •Supervise associates’ daily activities; assigning responsibilities and providing clear /concise instructions while offering suggestions for increased productivity •Enforce safety practices and ensures quality standards are maintained •Supervise approximately 20-30 front-of-house employees per shift •Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws •Interview, hire, and train employees; plan, assign, and direct work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problem Show less
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Towne Tavern
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United States
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Food & Beverages
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1 - 100 Employee
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Restaurant Manager
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Jun 2022 - Dec 2022
•Opened restaurant after complete renovation as only Manager on staff•Hired all new employees and conducted interview process•Implemented new scheduling software for scheduling of employees•Performed all updates to toast after initial implementation•Lead daily pre-meeting with staff providing direction on side work, menu updates, and employee policies•Completed all cash-outs, nightly closes, Keno closeout, and tip-outs for employees•Opened second restaurant on property while continuing to run daily operations at initial restaurant•Maintained daily employee hours and payroll operations•Supervised all staff, resolved all customer concerns, coached employees for improvement•Established routine for interacting with guests to get feedback on product quality and service levels•Routinely handled back of house activities including food expediting, assisting with culinary duties Show less
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Associate
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Jun 2021 - Jun 2022
• Responsible for running of allergies and ensuring all servers follow allergy protocols• Front of the House responsibility for greeting guests• Updated and completed liquor inventory• Back of house activities including filling-in for line cook. Food prep, and expediting• Taking and coordinating takeout orders• Food running and other responsibilities as assigned to make sure food is delivered to correct tables
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Not Your Average Joe's
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United States
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Restaurants
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200 - 300 Employee
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Supervisor
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Mar 2022 - Aug 2022
•Worked as a part-time supervisor at Waltham location while attending Lasell University full-time •Opened and closed restaurant including open to close on Sundays •Responsible for all daily shift activities including employee training and coaching •Ran all allergies and ensured client satisfaction •Worked as a part-time supervisor at Waltham location while attending Lasell University full-time •Opened and closed restaurant including open to close on Sundays •Responsible for all daily shift activities including employee training and coaching •Ran all allergies and ensured client satisfaction
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Gillette Stadium
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United States
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Hospitality
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1 - 100 Employee
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Food Expeditor
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Jun 2019 - Jan 2020
•Lead the team pre-meetings to allow strong communication skills throughout the team, made sure everyone has a clear understanding of the objective and goals and allow time and the opportunity for questions to be asked prior to our start time. • Provided guidance and support to a team of 20 people to ensure that everyone was working together to meet deadlines. •Managed my time effectively in order to stay on schedule and avoid burned, cold and/or soiled food and angry, committed customers. •Strong communication skills with all managers throughout the entire level of 20+ suites to assure that everyone is working together towards one goal of serving the customers fresh food in a timely manner that will allow them to enjoy this service as well as have a great experience. Show less
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Barretts Alehouse
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West Bridgewater, Massachusetts
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Assistant to Management
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Jun 2015 - Jun 2019
• Oversee all game room activities, including inventory and vendor relations • Provide training and direction on use of inventory management system • Assist all managers with daily activities running the restaurant • Responsible to estimate and manage wait times and update guests • Act as food expeditor to ensure all meals are properly prepared in 450-person restaurant • Provide training at other locations for food runners, game room staff, and hosts • Work with Function Managers on room set-up and function support • Provide General Manager and Managers updates on any staffing or restaurant issues Show less
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Education
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2018 - 2022
Lasell University
Hospitality Management, Hospitality Administration/Management
Community
