IT Manager

• Jul 2023 - Present

IT Manager

• Jan 2016 - Feb 2023

Resource Management -Contract management Vendor management - Network and solutions providers. Lending QB Zen Desk - Support Office 365 Security IT Forecasting - Budget Policy creation and revision Asset Management Cisco Open DNS Process development Process improvement Star 2 Star Phone system management Budget management Cisco Meraki management Team building Open DNS - Cisco Umbrella Managed Methods KnowB4 - Cyber security Training Active Directory / Azure Sophos Big Leaf SDWAN Velo Cloud management Zoom Meeting and phone Show less

IT Manager / IAM Manager

• Mar 2007 - Sep 2015

Managed the transition of 400 plus applications from an onshore staffing model to 80% offshore supported model. This effort was completed within 90 days. Documentation , training and service levels all supported throughout this transition.The transition was seamless to end users and service levels were not affected. Influential in improving and maintaining successful Sarbanes-Oxley controls across multiple financial services. Extensive Banking controls experience and back ground when related to access management. Manage 5 full time employees and over 85 contractors maintaining access to roughly 400+ Applications throughout the company. Responsible for maintaining strict sox controls on high risk Applications and maintaining a secure environment for all applications that do not fall under sox control regulations. Support Application integration and growth within the organization. Manage a team of security administrators that are required to maintain narrow service level agreement time frames. More recently driving access management integration( 80 additional apps) for HSBC and Capital One. Adding a new team of 3 full time employee's and 18 more contractors remotely and integrating their process to Capital one standard's. Supporting the access provisioning of over 65,000 requests a month and driving 3 day SLA. Also driving a risk free environment adhering to strict sox controls around access granting and terminations. Summary - Managing multiple teams with a large number of resources and 400+ applications (some high risk ) across five teams in five locations ( TX , IL ,VA , DE and Offshore). Using standard access process's/ tools and controls as well as supporting ongoing business as usual centralized access management within the organization Show less

Security Admin

• Sep 2005 - Mar 2007

Security Administrator Security Admin – Supported 25,000 users. Applications supported –Active Directory, Exchange, AS400 test and production, CBS, Remote Access, VPN, Image Soft, and Remedy. Audit – Supported auditors through annual testing, required to fully understanding and comply with SOXIT controls. Training and Leadership - Trained all new hires in the area on daily functions, from provisioning access to running reports and termination process. Supported the integration of the team when North Fork Bank was purchased by Capital One. Integrated user information as well as termination process between the two entities. Show less

JR Telecom Specialist

• May 2003 - Sep 2005

 Junior Telecom Spec. – Supported Branch Phone systems and maintenance on site service calls. Took part in numerous projects, Helped build up a call center for 250 seat Customer service group, Support transitioning our corp. buildings to the Avaya Switch, Roughly 700 users.

Console Operator/ Lead Sorter Operator

• Aug 1997 - May 2003

AS/400 Operator- AS/400 computer room overseeing the Branches and reporting , ran nightly jobs as well as supported the print queues on second shift.Sorter Operator - Ran second shift document processing sorters on IBM and became lead operator on second shift sorter rooms operations and was tech lead for Unisys sorters and Image Vision application.