Experience

Grace Church of Greater Akron; Bath Campus

• United States
• Religious Institutions
• 1 - 100 Employee

• IT Operations Manager

  • Jul 2020 - Present

• IT Support Analyst

  • Dec 2013 - Jul 2020

  Windows Server Administration, Perform server maintenance, Build and deploy new servers, Manage Active Directory and Office 365, Resolve Help Desk support tickets, Maintain and upgrade internal network, Image and deploy workstations, Phone & Voicemail system administration.



BCG Systems, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Specialist

  • Aug 2013 - Dec 2013

  Provided desktop an server support for remote clients. Managed and troubleshooted backups, monitored servers for failures and faults and resolved when necessary. Assisted callers quickly when appropriate, and/or routed calls to other engineers for resolution. Provided desktop an server support for remote clients. Managed and troubleshooted backups, monitored servers for failures and faults and resolved when necessary. Assisted callers quickly when appropriate, and/or routed calls to other engineers for resolution.



Grace Church of Greater Akron; Bath Campus

• United States
• Religious Institutions
• 1 - 100 Employee

• IT Support Analyst

  • May 2012 - Aug 2013

  Windows Server Administration, Perform server maintenance, Build and deploy new servers, Manage Active Directory and Office 365, Resolve Help Desk support tickets, Maintain and upgrade internal network, Image and deploy workstations, Phone & Voicemail system administration. Windows Server Administration, Perform server maintenance, Build and deploy new servers, Manage Active Directory and Office 365, Resolve Help Desk support tickets, Maintain and upgrade internal network, Image and deploy workstations, Phone & Voicemail system administration.



InfoCision Management Corporation

• United States
• Advertising Services
• 700 & Above Employee

• Help Desk Analyst

  • Jul 2011 - May 2012

  Troubleshoot and resolve issues related to computer hardware failures, software failures, user issues, or mechanical failures. Provide immediate product assistance to callers when appropriate, and/or routes calls to other support staff for resolution. Troubleshoot and resolve issues related to computer hardware failures, software failures, user issues, or mechanical failures. Provide immediate product assistance to callers when appropriate, and/or routes calls to other support staff for resolution.



TeamHealth

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Denials Coordinator

  • Nov 2007 - Jul 2011

  Process denials sent from medical insurance companies and determining the next step of the claim on a per case basis. Communicate regularly with insurance companies through both phone and email.

• IT Support/Intern

  • Jan 2011 - May 2011

  Handle technical troubleshooting within an enterprise environment, including system crashes, slow-downs, upgrading systems, and installing new workstations.Engage in processing of tickets sent from the helpdesk and responsible for their documentation, escalation, and resolution.Responsible for the ordering, tracking, and deploying of needed technology upgrades and supplies.