Experience

Morimoto Napa

• Restaurants
• 1 - 100 Employee

• Server

  • Sep 2020 - Present

  • Apply organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors • Upsell specials and beverage promotions to exceed daily sales goals • Manage inventory and supplies of high value products • Apply organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors • Upsell specials and beverage promotions to exceed daily sales goals • Manage inventory and supplies of high value products



Bottega

• Napa, California, United States

• Lead Bartender

  • Jun 2011 - Mar 2020

  • Developed unique product offerings to achieve revenue goals • Trained staff in execution of outstanding service to customers without sacrificing profit objectives • Responsible for monthly stock inventories to identify and address issues negatively impacting controls, and better forecasting • Managed client experiences to ensure customer loyalty of critical VIP clients • Led sales team to achieve double digit sales increase annually • Developed unique product offerings to achieve revenue goals • Trained staff in execution of outstanding service to customers without sacrificing profit objectives • Responsible for monthly stock inventories to identify and address issues negatively impacting controls, and better forecasting • Managed client experiences to ensure customer loyalty of critical VIP clients • Led sales team to achieve double digit sales increase annually



Beautique

• New York, New York, United States

• Bar Manager

  • Feb 2017 - Jul 2017

  • Managed Nightclub VIP Lounge adjacent to 5th Ave and Central Park catering to affluent clientele of NYC • Developed strategies to increase revenue through innovative promotional concepts, products and customer-focused events resulting in 120% goal attainment • Capitalized on opportunities to advance operations and industry knowledge, enhancing customer service with creation of employee SOP’s handbook • Coordinated bookings of large VIP parties ranging from celebrities to politicians



Ella's Kitchen

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Bartender

  • Jan 2010 - Jun 2011

  • Synchronize timing between guests and back of house operations • Ensure guest satisfaction from location, temperature, quality of products, and transition of dining experience • Synchronize timing between guests and back of house operations • Ensure guest satisfaction from location, temperature, quality of products, and transition of dining experience