Experience

Parts Life, Inc.

• United States
• Defense & Space
• 1 - 100 Employee

• DevOps Consultant

  • 2017 - Present



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• TECH OPERATIONS SR ANALYST

  • May 2013 - Present

  • Provides onsite and remote technical support to Wells Fargo employees while adhering to all compliance requirements.• Risk mitigation and identification such as assuring patch compliance, virus definitions and cable lock security. • Responds to help desk requests to diagnose and resolve software and hardware issues; gathers information from customers regarding problem description and effectively communicates timeline for completing repair. • Accurately documents tickets and service requests in Pac2000 and Flex. • Coordinates and leads projects, including deployment of new equipment, reimaging of desktops and laptops, software installation, data backups and restorations.• Troubleshooting issues and documenting resolutions.• Completion of site assessments to gather information and photograph equipment.• Works on Technology Connection helpdesk to provide phone support to customers with unlocking accounts, providing password resets, diagnostics of software/hardware issues and repair of such issues in a timely manner.



CompuCom

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Team Lead

  • Jun 2005 - May 2013

  CompuCom Systems, Inc., Philadelphia, PA • Provided onsite technical support to Wachovia/Wells Fargo employees and other CompuCom technicians at various locations.• Coordinated large scale projects including deployment of new equipment, reinstallations of operating systems, data backups, and migrations.• Resolved driver and printing problems, user account access issues and network connectivity issues.• Provided onsite technical support to Wachovia/Wells Fargo employees• Responded to help desk requests to diagnose and resolve software and hardware issues; gathered information from customer regarding problem description and effectively communicated timeline for completing repair. • Maintained required certifications for Dell, Lenovo/IBM, Lexmark and HP/Compaq. • Installed rack, server hardware and related equipment as well as managed cabling for the devices. • Implemented systems and software upgrades and OS configuration changes. • Conducted on-site troubleshooting and repair of server equipment, UPS, routers, switches, laptops, workstations, and printers. • Worked independently to manage call volume in order to meet deadlines while covering a large metropolitan area. • Provided professional and friendly customer service to earn consistently high levels of customer service satisfaction from customer surveys. • Held and maintained a large parts inventory warehouse for CompuCom.



Getronics, Inc.

• Canada
• Mining
• 1 - 100 Employee

• Lead Technician

  • 1997 - Jun 2005

  • Maintained and serviced all back office and branch equipment for First Union Bank. • Installed and maintained servers, PCs, laptops, LaserJet printers, IBM mainframe controllers, and related peripherals.• Provided technical support to First Union employees as well as Getronics technicians.• Recruited, interviewed, hired, trained, and evaluated technical staff.• Ran large scale projects, which included installation of software, hardware and data migration. • Maintained and serviced all back office and branch equipment for First Union Bank. • Installed and maintained servers, PCs, laptops, LaserJet printers, IBM mainframe controllers, and related peripherals.• Provided technical support to First Union employees as well as Getronics technicians.• Recruited, interviewed, hired, trained, and evaluated technical staff.• Ran large scale projects, which included installation of software, hardware and data migration.



Euro-American Group, Inc.

• United States
• Retail Apparel and Fashion

• Technician/Manager

  • 1994 - 1997

  • Maintained and serviced desktop computers, servers, and communication equipment which included modems, DSU/CSU’s, and Proprietary Transputer cards which were used to deliver stock quote data to remote clients via satellite.• Worked with various Telecom vendors to ensure the dedicated 56K and T1 lines were always functioning properly.• Installed proprietary software on client computers throughout the financial district. • Maintained and serviced desktop computers, servers, and communication equipment which included modems, DSU/CSU’s, and Proprietary Transputer cards which were used to deliver stock quote data to remote clients via satellite.• Worked with various Telecom vendors to ensure the dedicated 56K and T1 lines were always functioning properly.• Installed proprietary software on client computers throughout the financial district.