Ryan Valentine
Application Support Analyst at Microlumen Medical Tubing- Claim this Profile
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Bio
Ed Nicholson
I have known Ryan since August 2018 as his co-worker and as head of department. Ryan led the Data Quality, Great Plains Quality Control, and Service Desk efforts for Air Culinaire during that time. Ryan is one of the stronger leaders in the Technology department. He has helped us navigate difficult transitions and worked with all areas of the business to help facilitate better outcomes for everyone. Ryan has always been willing to take on new challenges, unafraid to try new things, and is an asset to our team. Since I joined the team, we have changed much of what we do and asked team members to take on new roles and responsibilities. The landscape has been changing rapidly and required team members to be agile and learn quickly. Ryan has handled the changes extremely well, even jumping in to learn technologies and aspects of traditional IT that were completely foreign to him. Ryan led a new effort to capture Service Requests for IT and ensure timely resolution while maintaining the level of service for him and his team in all their areas of responsibility. Ryan has been particularly strong in handling difficult conversations with the business and remaining professional throughout. I personally had great trust and faith in Ryan and had hoped that one day we would work closely together on switching out and maintaining a new ERP system for the company. Based on our experience together, I can confidently recommend Ryan as a solid addition to any team. It’s my sincerest hope that we get the opportunity to work together again.
Tom Bayer
Ryan is an outstanding employee that really takes the reins when it comes to problem solving, and solving them on his own. Where another employee might immediately pass a complaint call to "management", Ryan would attempt to take the issue himself and try to solve it before it got escalated. As a Manager with frequent calls like this, it was a huge help. I would love to have an opportunity to work with Ryan again and would wholeheartedly endorse him for any future position.
Ed Nicholson
I have known Ryan since August 2018 as his co-worker and as head of department. Ryan led the Data Quality, Great Plains Quality Control, and Service Desk efforts for Air Culinaire during that time. Ryan is one of the stronger leaders in the Technology department. He has helped us navigate difficult transitions and worked with all areas of the business to help facilitate better outcomes for everyone. Ryan has always been willing to take on new challenges, unafraid to try new things, and is an asset to our team. Since I joined the team, we have changed much of what we do and asked team members to take on new roles and responsibilities. The landscape has been changing rapidly and required team members to be agile and learn quickly. Ryan has handled the changes extremely well, even jumping in to learn technologies and aspects of traditional IT that were completely foreign to him. Ryan led a new effort to capture Service Requests for IT and ensure timely resolution while maintaining the level of service for him and his team in all their areas of responsibility. Ryan has been particularly strong in handling difficult conversations with the business and remaining professional throughout. I personally had great trust and faith in Ryan and had hoped that one day we would work closely together on switching out and maintaining a new ERP system for the company. Based on our experience together, I can confidently recommend Ryan as a solid addition to any team. It’s my sincerest hope that we get the opportunity to work together again.
Tom Bayer
Ryan is an outstanding employee that really takes the reins when it comes to problem solving, and solving them on his own. Where another employee might immediately pass a complaint call to "management", Ryan would attempt to take the issue himself and try to solve it before it got escalated. As a Manager with frequent calls like this, it was a huge help. I would love to have an opportunity to work with Ryan again and would wholeheartedly endorse him for any future position.
Ed Nicholson
I have known Ryan since August 2018 as his co-worker and as head of department. Ryan led the Data Quality, Great Plains Quality Control, and Service Desk efforts for Air Culinaire during that time. Ryan is one of the stronger leaders in the Technology department. He has helped us navigate difficult transitions and worked with all areas of the business to help facilitate better outcomes for everyone. Ryan has always been willing to take on new challenges, unafraid to try new things, and is an asset to our team. Since I joined the team, we have changed much of what we do and asked team members to take on new roles and responsibilities. The landscape has been changing rapidly and required team members to be agile and learn quickly. Ryan has handled the changes extremely well, even jumping in to learn technologies and aspects of traditional IT that were completely foreign to him. Ryan led a new effort to capture Service Requests for IT and ensure timely resolution while maintaining the level of service for him and his team in all their areas of responsibility. Ryan has been particularly strong in handling difficult conversations with the business and remaining professional throughout. I personally had great trust and faith in Ryan and had hoped that one day we would work closely together on switching out and maintaining a new ERP system for the company. Based on our experience together, I can confidently recommend Ryan as a solid addition to any team. It’s my sincerest hope that we get the opportunity to work together again.
Tom Bayer
Ryan is an outstanding employee that really takes the reins when it comes to problem solving, and solving them on his own. Where another employee might immediately pass a complaint call to "management", Ryan would attempt to take the issue himself and try to solve it before it got escalated. As a Manager with frequent calls like this, it was a huge help. I would love to have an opportunity to work with Ryan again and would wholeheartedly endorse him for any future position.
Ed Nicholson
I have known Ryan since August 2018 as his co-worker and as head of department. Ryan led the Data Quality, Great Plains Quality Control, and Service Desk efforts for Air Culinaire during that time. Ryan is one of the stronger leaders in the Technology department. He has helped us navigate difficult transitions and worked with all areas of the business to help facilitate better outcomes for everyone. Ryan has always been willing to take on new challenges, unafraid to try new things, and is an asset to our team. Since I joined the team, we have changed much of what we do and asked team members to take on new roles and responsibilities. The landscape has been changing rapidly and required team members to be agile and learn quickly. Ryan has handled the changes extremely well, even jumping in to learn technologies and aspects of traditional IT that were completely foreign to him. Ryan led a new effort to capture Service Requests for IT and ensure timely resolution while maintaining the level of service for him and his team in all their areas of responsibility. Ryan has been particularly strong in handling difficult conversations with the business and remaining professional throughout. I personally had great trust and faith in Ryan and had hoped that one day we would work closely together on switching out and maintaining a new ERP system for the company. Based on our experience together, I can confidently recommend Ryan as a solid addition to any team. It’s my sincerest hope that we get the opportunity to work together again.
Tom Bayer
Ryan is an outstanding employee that really takes the reins when it comes to problem solving, and solving them on his own. Where another employee might immediately pass a complaint call to "management", Ryan would attempt to take the issue himself and try to solve it before it got escalated. As a Manager with frequent calls like this, it was a huge help. I would love to have an opportunity to work with Ryan again and would wholeheartedly endorse him for any future position.
Experience
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Application Support Analyst
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Sep 2022 - Present
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DDP Medical Supply
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United States
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Wholesale
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1 - 100 Employee
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ERP & Data Analyst
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Apr 2021 - Sep 2022
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EFX Financial Services
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United States
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Financial Services
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1 - 100 Employee
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Business Support Analyst
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Aug 2020 - Mar 2021
Coordinated multi-departmental effort to move CRM program from Zendesk to Salesforce. Planned, built, and maintained several Jira boards for various projects. Served in Scrum Master capacity for the development team. Gathered and wrote BRD & FRD for several company initiatives. Coordinated multi-departmental effort to move CRM program from Zendesk to Salesforce. Planned, built, and maintained several Jira boards for various projects. Served in Scrum Master capacity for the development team. Gathered and wrote BRD & FRD for several company initiatives.
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Air Culinaire Worldwide
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Food and Beverage Services
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100 - 200 Employee
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Business Process Support Manager
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Mar 2017 - Apr 2020
Transform manual processes into automated processes within company order management systems via logic rules. Exercised expertise in Excel and Access to pull master data and analyze information for interdepartmental head reporting. Including (but not limited to) advance pivot tables and chart design. Liaison between internal stakeholders and external devops teams to address system issues or new system features. Provide BRDs and FRDs when necessary. Assisted with manual… Show more Transform manual processes into automated processes within company order management systems via logic rules. Exercised expertise in Excel and Access to pull master data and analyze information for interdepartmental head reporting. Including (but not limited to) advance pivot tables and chart design. Liaison between internal stakeholders and external devops teams to address system issues or new system features. Provide BRDs and FRDs when necessary. Assisted with manual feature and regression testing before new releases. Initiated master data cleanup projects and enforced master data standards. Created JIRA service desk for IT department, set standard SLA’s to be followed, and properly trained staff on usage. Guided company e-commerce site in collaboration with the marketing department to maintain visual feel and to include information pertaining to company promotional initiatives. Managed a group of four to streamline the billing process. Created a program to reduce account receivables by an average of $300k (on a previous amount of $600k) Spearheaded a committee to revamp and reorganize the menu process from conception throughout the ordering process.
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Accounts Receivable Specialist
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Apr 2016 - Mar 2017
Finalize billing on incomplete orders before sending them to the client by coordinating communication between department and kitchens. Ensure strict billing standards are met for VIP clients. Speak with clients regarding questions on final bill. Work with Resolutions Department and issue adjustments on orders when necessary. Scrutinize third party vendor bill for accuracy before applying to client invoice. Reconciled transaction within Microsoft Great Plains… Show more Finalize billing on incomplete orders before sending them to the client by coordinating communication between department and kitchens. Ensure strict billing standards are met for VIP clients. Speak with clients regarding questions on final bill. Work with Resolutions Department and issue adjustments on orders when necessary. Scrutinize third party vendor bill for accuracy before applying to client invoice. Reconciled transaction within Microsoft Great Plains accounting system when needed.
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Quality Control Manager
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May 2014 - Apr 2016
Ensure the quality of data entry into the order management program by Client Service agents was accurate and adhering to Air Culinaire practices. Revamped new hire training program to keep up with current standards and practices. Created a Client Services phone training program to train new employees and strives to improve the skills of established employees. Established a deviation tracking program to follow patterns of Client Service individuals and supervisory management… Show more Ensure the quality of data entry into the order management program by Client Service agents was accurate and adhering to Air Culinaire practices. Revamped new hire training program to keep up with current standards and practices. Created a Client Services phone training program to train new employees and strives to improve the skills of established employees. Established a deviation tracking program to follow patterns of Client Service individuals and supervisory management who regularly did not follow standard operating procedure, tying that patterns behavior to company cost. Reorganized the departments records management allowing quicker access paper files needed to confront customer disputes.
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Client Services Representative
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Aug 2013 - May 2014
Process catering order request from private aviation partners. Act as liaison between client and kitchen to ensure special needs are met. Use working knowledge of aviation to anticipate issues and speed up recovery time on undelivered catering (due to service issues, weather, etc)
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Avantair
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United Kingdom
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Retail Office Equipment
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Owner Services Coordinator
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May 2010 - Jun 2013
Book air travel and wanted amenities (catering, rental vehicles, etc.) to meet high-end client’s travel needs in a fast paced, call center environment. Monitor all scheduled flights for the day, making sure everything is on schedule. Provide customer service and advise clients when/if delays happen with emphasis on keeping constant dialogue to update on delayed status Book air travel and wanted amenities (catering, rental vehicles, etc.) to meet high-end client’s travel needs in a fast paced, call center environment. Monitor all scheduled flights for the day, making sure everything is on schedule. Provide customer service and advise clients when/if delays happen with emphasis on keeping constant dialogue to update on delayed status
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Office Manager
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May 2006 - Dec 2007
Maintained all office responsibilities including but not limited to: customer service, job scheduling, and accounts payable/receivable. Composed and edited correspondence to vendors and clients. Obtained and maintained all corporate licensing and project permitting. Maintained all office responsibilities including but not limited to: customer service, job scheduling, and accounts payable/receivable. Composed and edited correspondence to vendors and clients. Obtained and maintained all corporate licensing and project permitting.
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Office Manager
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Jun 2002 - Apr 2006
Obtained and maintained all corporate licensing, including acquiring individual county occupation licenses. Generated month and year end sales reports, used by upper management, to evaluate sales and corporate performance. Human resources tasks including facilitating new hire paperwork and orientation, background checks, reference checks, maintaining HR files, and compiled commission and payroll hours for all staff for weekly pay periods. Assisted with customer service… Show more Obtained and maintained all corporate licensing, including acquiring individual county occupation licenses. Generated month and year end sales reports, used by upper management, to evaluate sales and corporate performance. Human resources tasks including facilitating new hire paperwork and orientation, background checks, reference checks, maintaining HR files, and compiled commission and payroll hours for all staff for weekly pay periods. Assisted with customer service department to resolve customer complaints, explain product benefits to large potential accounts, provide financing options to clients, and coordinate service repair schedules between customers and service crews Show less Obtained and maintained all corporate licensing, including acquiring individual county occupation licenses. Generated month and year end sales reports, used by upper management, to evaluate sales and corporate performance. Human resources tasks including facilitating new hire paperwork and orientation, background checks, reference checks, maintaining HR files, and compiled commission and payroll hours for all staff for weekly pay periods. Assisted with customer service… Show more Obtained and maintained all corporate licensing, including acquiring individual county occupation licenses. Generated month and year end sales reports, used by upper management, to evaluate sales and corporate performance. Human resources tasks including facilitating new hire paperwork and orientation, background checks, reference checks, maintaining HR files, and compiled commission and payroll hours for all staff for weekly pay periods. Assisted with customer service department to resolve customer complaints, explain product benefits to large potential accounts, provide financing options to clients, and coordinate service repair schedules between customers and service crews Show less
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Education
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St. Petersburg College
Bachelor of Business Administration - BBA, Business Administration and Management, General -
2006 - 2009
St. Petersburg College
General AA, Business -
1996 - 2000
Boca Ciega High School
Community
