Ruzindana Innocent
IT Systems Manager at Babyl Rwanda- Claim this Profile
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Bio
Credentials
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Intro to Service Management with ITIL® 4
LinkedInJun, 2022- Nov, 2024
Experience
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Babyl Rwanda
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Rwanda
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Hospitals and Health Care
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1 - 100 Employee
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IT Systems Manager
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Jan 2020 - Present
• Ensure that all babyl and partner systems (applications and infrastructures) are up and running.• Supervising and supporting babyl and partner systems, managing third party contracts and SLAs.• Facilitate and support the development of relationships between the third-party service providers.• Working with Government and non-Government partners to support babyl systems’ integration with other third-party systems.• Providing technical support to different teams to help them to achieve their objectives.• Work closely with the tech team in London to support the Rwanda product (identified technical issues, new features or other tech fixes).
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Technical Support Engineer
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Nov 2018 - Dec 2019
• principal point of contact for Platform partners in Rwanda,• evaluated the requirements and functionality of systems,• ascertain users' needs and to ensure that facilities meet user or project requirements,• selection and purchasing of appropriate hardware and software,• Implemented and managed security and integrity procedures of IT systems,• provided user training, support, advice and feedback,• managing secure network access for remote users• designed maintenance procedures and put them into operation
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Senior Technologist, Innovation Promotion
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May 2018 - Nov 2018
Coordinated, Monitored and Evaluated Innovation and R&D projects.Identify trends and Initiate policies, guidelines with relevant stakeholders that accommodate where necessary emerging technologies.Follow up and setup/replicate incubators/accelerators and centers of excellence that promote research and innovation;Supported and followed up on the development of the ICT related policies Coordinated, Monitored and Evaluated Innovation and R&D projects.Identify trends and Initiate policies, guidelines with relevant stakeholders that accommodate where necessary emerging technologies.Follow up and setup/replicate incubators/accelerators and centers of excellence that promote research and innovation;Supported and followed up on the development of the ICT related policies
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Babyl Rwanda
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Rwanda
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Hospitals and Health Care
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1 - 100 Employee
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Information Technology Assistant
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Mar 2018 - May 2018
Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Maintain jovial relationships with clients
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IT Manager/ Office Administrator
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Jun 2014 - Jul 2015
Supported SMEs on leveraging ICT to improve their businesses.Managed all intraoffice financesSupport SMEs in Business Plan development Supported SMEs on leveraging ICT to improve their businesses.Managed all intraoffice financesSupport SMEs in Business Plan development
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Data Manager
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May 2011 - Dec 2013
Supported the land registration process through Data entry, checking, validation and lease certificate printing. Supported the land registration process through Data entry, checking, validation and lease certificate printing.
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Education
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2015 - 2017
Carnegie Mellon University Africa
Master's degree, Information Technology -
2005 - 2010
National University of Rwanda
Bachelor's degree, Computer Science
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