RUZILLA BINTI SUHAIMI
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Bio
Credentials
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Open Water Diver
PADIFeb, 2008- Oct, 2024
Experience
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Big Dataworks
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Malaysia
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Consumer Services
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1 - 100 Employee
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Client Engagement
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Aug 2021 - Present
o Front counter service (The Companies Commission of Malaysia -SSM-) o Responsible for customer engagement to provide support in company registrar documentation related purchasing. o Front counter service (The Companies Commission of Malaysia -SSM-) o Responsible for customer engagement to provide support in company registrar documentation related purchasing.
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Management Executive
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Apr 2019 - Jan 2020
o Small Japanese company on properties in Malaysia hiring a local to help in business administration. Helping to manage and arrange documents of accounts bookkeeping setting for 2018 to currents. o Manage almost 50 unit of properties around Johor owned by Japanese client. o Manage and assisting client with the maintenance operation, advertising renting contract with the promising prospect of properties. Handling request properties to be purchased/ sold/ rent. o Liaise directly with properties management with all regards issue arise with the properties unit under company supervision. o Design lay out interior house and handling the procurement for new purchase properties unit, ex: furniture, electrical items, etc. o Full support and assist director for most company task. Show less
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Office Manager (HR, ADMIN & ACCOUNT)
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Aug 2014 - Feb 2019
o Japasta is an automotive-related business with 90% customer based is Japanese client. Business focus on selling and buying new or second hand car for Japanese client staying in Malaysia. We establish platform for local vendor purchasing car parts or accessories from Japan. Provide chauffeurs car transportation service for few Japanese company. o Build up company from start, with clear vision and mission, start to establish a new team by recruiting local and foreigners. Design basic company rules and apply Visa for expatriate. o Applying all transferable skills as such, HR, Account handling, customer engagement and administrator skills in daily work routine. o Coordinate company operation based on Director indication by ensure all staff perform specific job designated to them and no problem arise. o Ensure company run in cost effective. o Experience and Knowledgeable in managing business running smoothly . o Working manner based on Kaizen Method and Horenso pillar. Show less
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HR Generalist (CRE, Admin Exec cum Account)
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Jul 2011 - Jul 2014
o HR – Monitor and improve staff attendance by promoting early bird allowance show significant improvement of staff attendance record. Calculate OT and monthly Salary (PCB, EPF, SOCSO). Responsible for staff recruitment process- Job Advertisement, Interview, staff orientation, staff evaluation, increment proposal, staff counseling, staff benefit proposal etc. Represent Company in Labor Court for cased ex-employee had claimed against company. o Administration- Liaise direct to Lexus Malaysia HQ (company represented) in assisting HQ in sales report at Southern Region/ Manage and attend Customer Complaint etc. Handle weekly and monthly meeting with various department, Manage Office asset – Building Maintenance, Deal direct to contractor / Supplier, Office equipment/ Manage monthly office usage/ uniform etc. Assist in planned weekly General Manager Schedule- manage business travel (transportation/ accommodation). o CRE/Sales team - Planning sales activity (Road show/ event) for half year in advance – Deal direct with organizer etc. (find suitable location based on standard, road show proposal, well planned automobile event with organizer, crowd pull factor brainstorming/assists sale team schedule, HQ Sales Report, HQ Claim report,etc.). Equipped with all product knowledge to able presented to customer whenever required. Initiated customer data collection and the importance of after sales service values, and have increase percentage of existing customer coming back and repurchase new model. o Account - Handle Petty cash/ PO / Request Quotation/ Purchasing skilled- price nego. – Well planned and follow-up skill, Account (Issue Cheque/Check Bank Balance/ Daily Bank Trasaction/issue OR/issue PV/ Issue RV/ Floorstock Due, Bank Recon, GL, AR, AP). Show less
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Aquawalk Sdn. Bhd. (Aquaria KLCC)
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Malaysia
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Recreational Facilities
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1 - 100 Employee
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Aquarist and Animal Trainer
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Aug 2008 - Nov 2010
o Food preparation for all animal (Aquatic and land), food stock keeping, food source checking to ensure quality is highly maintain. Diet monitoring and weekly report to Curator. o Support divers diving in Aquaria maintank for fish feeding and tank cleaning. o Water parameter test checking, Tank cleaning, pump system maintenance, quarantine animal treatment, weekly report animal behavior and primarily engaging with mammals’ treatment. o 2nd person In-charge to handle Reptiles and Animal Trainer for Otter and Coatimundi. Involved in exhibit design for reptiles exhibit and success in creepy crawler project. Engaging in training otter for feeding show, design animal enrichment program. o Weekly and monthly report prepared for curator and vet on each section respectively. o CSA: Enrich the visitor and educate them about the animals in exhibition, control high crowd visitor to ensure customer satisfaction and the safety of exhibit not being jeopardize. Highly alert and being attentive all time to deliver international customer service standard. First choice as commentary for live feeding show at main tank, shark feeding time. Show less
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Education
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2013 - 2015
Universiti Malaysia Sabah
Bachelor of Science - BS, Marine Sciences
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