Experience

C Suites

• Hospitality
• 1 - 100 Employee

• Hotel Operations Supervisor

  • Nov 2017 - Present

  • Responsible in overseeing the overall business operation of the Front Office and Housekeeping department. • Responsible for accessing Online Travel Agent accounts with payment settlement, campaign, promotion and marketing. • Manages petty cash, reimbursement, cash advances, vouchers etc. in coordination with the accounting department. • Responsible for auditing and balancing Front Desk cash float. • Maintaining the quality of housekeeping activities with routine checks. • Submit weekly/monthly summary and sales report. • Conduct trainings for staff’s professional and personal development. Show less



Princess Cruises

• United States
• Travel Arrangements
• 700 & Above Employee

• Assistant Purser

  • Jun 2015 - Dec 2016

  Assistant Purser (Front Desk Supervisor/Night Manager) • Handle financial transactions, post outstanding charges and ensures all Customer Services Agents balance their float accurately on a daily basis. • Responsible for Front Office meeting and shift scheduling. • Organize customer service training and product knowledge for the Front Office staff in line with the company’s policy and procedures. • Deliver Key Result Areas and role description to Customer Services Agents, guide and coordinate correction and improvement through coaching and training. • Create relevant hotel operating reports and submit audit findings. Show less



Princess Cruises

• United States
• Travel Arrangements
• 700 & Above Employee

• Junior Assistant Purser

  • Sep 2007 - Apr 2015

  Junior Assistant Purser (Customer Service Agent) • Responsible for gaining an understanding of Hotel Operation areas, itinerary, port of calls, shipboard activities and full range of services provided to confidently answer a wide range of passenger inquiries and respond to all requests. • Responsible for assisting passengers by handling messages, telephone calls, incoming and outgoing mail, accessing the Internet via the Internet Services and laptops, etc. • Responsible for taking ownership of passenger’s complaints or problems, filing a report and following up as appropriate. • Responsible for accessing passenger’s shipboard accounts in the computer and the settlement of shipboard accounts by accepting payments made by credit card, travellers check, cash or personal check and foreign currencies. • Responsible for maintaining a float which is to be balanced at the end of each day and for preparing the accurate pay-in of funds to the Finance Manager as required. 1. Also performed other duties: Art Assistant, Crew Office, Assistant Administration Officer, Duty Agent / Night Shift, Event Assistant, Junior Hotel Controller Show less