Network and Systems Engineer

• Jan 2021 - Present

IT Configuration Technician

• Oct 2019 - Jan 2021

o Build, develop and deploy servers, perform firmware updates, configure RAID, install Operating Systems. o Analyze and perform DOA testing on developed servers as per technical specifications. o Communicate and perform according to escalated technical support instructions while building, developing and troubleshooting technical issues of servers, if necessary. o Configure MDT server with customized OS images and set up Local Area Network (LAN) to image devices and evaluate effectiveness and functionality. o Build, install and configure customized desktop PCs according to complex system designs and specifications as per customer requirements. o Utilize and implement MDT, SCCM and cloning technologies to configure and deploy Operating Systems in to multiple brands of Desktop computers, laptops and notebooks. o Perform storage, RAM, processor, hardware upgrades on desktops and laptops. o Test, analyses and evaluate the performance of developed, upgraded, optimised and configured devices. o Troubleshoot developed and upgraded servers, desktops and laptops. o Perform printer IP, DNS, DHCP configuration followed by test, evaluate and troubleshoot. o Work along with sales team to meet and fulfill customer and end-user technical requirements. o Conduct technical trainings and guide casual staff to perform technical roles accurately and meet service level agreement. o Monitor and maintain functionality of configuration center's network and CCTV camera system. o Assign asset tags to devices and maintain device inventories accordingly. Show less

IT Deployment Engineer

• Mar 2018 - Oct 2019

o Image Windows 10/ Windows 7 to different brands of Desktop computers, Laptops, Notebooks. o Maintain IT equipment inventories. o Log customer issues to help desk ticket system. o Troubleshoot computer hardware issues align with help desk tickets. o Escalate issues to next level if necessary. o Handle Desktop, Laptop rollout projects. o Perform data backup and restoration o Conduct user trainings. o Provide adequate training to new engineers. o Set up IT hardware and integrated equipment as customer requirements. o Provide IT audit support. o Handle data detraction activities. o Provide hardware segregation support. Show less

Data centre / Hardware Engineer

• Sep 2017 - Nov 2017

o Rack deployment for large scale global Cloud operation. o Lead and supervise Deployment, Installation & configuration projects. o Rack, build, cable, configure, and provision servers. o Rack, cable, and deploy networking equipment. o Troubleshoot, test, quality assurance of rack equipment and server hardware. o Diagnose & identify and Fix broken servers replacing Motherboard, HDD/SSD, RAM, Storage controller, NIC etc. o Configure and troubleshoot OS related issues on servers. o Install and maintain switches, routers, and other large scale networking gear. o Test and troubleshoot new server hardware components and designs. o Resolve hardware issues via ticket management system. o Manage and maintain inventory. Show less

Systems Engineer

• Sep 2014 - Jul 2017

o Review complex configuration report and install IBM Servers and related computing environments including network devices in customer datacenters. o Maintain and Administrating IBM i/ AS400 servers and relating environments including computer hardware, Network hardware, system software, application software and all server configurations and integrations. o Researching, analyzing, evaluating and monitoring server infrastructure including network infrastructure of data center to ensure servers are configured to operate optimal performance. o Monitor the performance of the server and coordinate server access and use. o Diagnose and monitor the server operations including hardware and software problems and operating systems (IBM AS400) to provide recommendations to improve system and network configuration. o Provide break fix support by swapping HDDs, Power supplies, DIMMs and IO cards. o Updating, configuring, testing and maintaining server software applications. o Prepare and maintain documentation for server inventory and record diagnosis and resolution of server faults. o To gain high performance of the servers, perform troubleshooting of server faults and provide the solution in an emergency situation including regular data backup and disaster recovery operations. o Plan and perform latest server fix upgrades (PTF Upgrade). o Test new server applications and advice how to operate them in optimal conditions. o Plan, co-ordinate and implement server fix upgrades, security upgrades in order to protect data, software and hardware and monitoring server network traffic and activities to ensure continued integrity and optimal server performance. o Perform routing preventive maintenance activities to ensure server availability. o Provide System backup and restoration support. o Plan and perform “planned disaster recovery” activities to ensure primary and backup servers operate in optimal conditions. Show less

System Operator

• Feb 2013 - Sep 2014

o Critical Operation on IBM AS/400 System which require to run the core Banking daily Day End Process. o Monitoring and Controlling System Jobs. o Handling System Messages and Errors. o Perform System Backups and Restoration. o Handling Networked Devices and Communication Servers. o Managing System Operations. o Manage daily backup tape operations. o Monitoring data center Building Automation System o Monitoring data center alarms and response as level 1 and escalate to level 2 if required o Monitoring entire network and server farm status using etheon and Nagios tools o Logging tickets and Incidents through help desk tools and follow up Show less