Experience

Singer Finance

• Financial Services
• 100 - 200 Employee

• Junior Executive - Recoveries (MIS & Operations)

  • Jul 2023 - Present



Richard Pieris Finance Ltd

• Sri Lanka
• Financial Services
• 1 - 100 Employee

• Senior Executive Recoveries

  • Sep 2021 - Jul 2023

  * Analyze, Plan and provide MI reports for the corporate management meetings, board meetings, CBSL and all recovery related meetings* Measure and analyze debtor, provisioning, collection ratio and possible NPL cases on daily, weekly and monthly basis whilst circulating recovery related reports across the company* Analyze and monitor KPI achievements of lending and recovery on daily, weekly and monthly basis and suggest new strategies for further improvements* Coordinate with recovery staff and branch staff in internal & external issues* Processing and coordinating with System administrations regarding the system modifications/ implementations & handling settlements and Moratorium procedures Show less

• Call Center-In-Charge

  • Dec 2019 - Jul 2023

  * Monitoring and supervising the performance of call center officers & 2+ shifted contracts in call center category, and responsible for a minimum of 80% of target achievement* Monitor and analyze call center KPI achievement weekly, develop and implement new strategies for further improvements

• Senior Operations Officer - Recovery Coordinator

  • Nov 2018 - Aug 2021

  * Analyze, Plan and provide MI reports for the corporate management meetings, board meetings, CBSL and all recovery related meetings* Measure and analyze debtor, provisioning, collection ratio and possible NPL cases on daily, weekly and monthly basis whilst circulating recovery related reports across the company* Analyze and monitor KPI achievements of lending and recovery on daily, weekly and monthly basis and suggest new strategies for further improvements* Coordinate with recovery staff and branch staff in internal & external issues* Processing and coordinating with System administrations regarding the system modifications/ implementations & handling settlements and Moratorium procedures Show less



Alliance Finance Company PLC

• Sri Lanka
• Financial Services
• 200 - 300 Employee

• Junior Executive - Recoveries

  • Feb 2017 - Oct 2018

  * Monitor and prepare reports of debtor, collection ratio and NPL for recovery related meetings while analyzing data from various sources to provide business insights * Handle back-office operations such as repossession and seizure registration procedures, issuing arrears, no arrears & canopy registration letters, written-off contracts letters and no objection letters for 12(iv) transferred contracts, payments (repossession, transport, valuation etc.), yarded vehicles, released vehicles and yard stock while handling tender and auction procedures Show less